Le Grand Hôtel de la Plage Biscarrosse

I am very sad to be rating this magnificent hotel as 2 star out of 5. My poor review is only due to a poor customer service experience I have received during my stay. |The hotel itself is in perfect location, the rooms overlooking the sea are amazing and luxurious, the food is excellent and even the toiletries in the room are Rituals with great smell. Unfortunately, the customer service doesn’t live up to the standards they wanted to achieve. Me and my husband booked a special offer package which included “ breakfast, dinner and 2 cocktails “. Upon arrival at dinner no one explained that we can only pick from a separate menu and everything else is extra. We ordered 2 cocktails and wine to have with dinner. The wine arrived , being opened and poured into glasses. We started drinking it. Then a cocktail arrived. Just the one. I didn’t drink it as it was too late. My husband never received his. After dinner we were charged for the entire dinner minus 64 euros which apparently we were only allowed according to the package. Surprise! After complaining to the receptionist we were only charged for the wine and a cocktail. Why? Because despite the offer of free cocktails we were only allowed the cocktails the hotel selected but didn’t tell us about. |The final disappointment came upon check-out. We didn’t park at the hotel car park but on the beach 10 min walk away, so at 12 noon we asked the receptionist to keep our ( very small) suitcase for 1 hour while we are having lunch on the beach at the cafe next door. She refused , giving an excuse that they have a lot of arrivals today and that all the rooms were booked. I specifically checked the website and it was not true, lots of rooms were available and anyway, the check- in is at 4pm not 1pm . We travel extensively and have never previously experienced such nonsense. You can always ask the hotel to store your bags the day you check out until you are ready to leave. |I stayed at the hotel once before and really enjoyed it. That’s why I came back. I feel very sad as I really loved the hotel itself but was not ready for such poor “ customer service “ experience.

From the moment I arrived, I felt welcome and relaxed. The room was cozy and spotless, and the view from the balcony was just breathtaking. Staff were polite and attentive without being intrusive. A perfect place to unwind!☺️

Always a pleasure, we have returned for the 4th time now and it's always a wow moment, excellent service, fantastic location and a ocean to dream off.

Whilst it self describes as a 4 star hotel, and this is fair and accurate, this hotel has so much going for it.|Wonderful location on the Atlantic coast at downtown surf city ( village really...) of Biscarosse about an hour west of Bordeaux. Ocean views from our little balcony, well appointed clean and spacious room and exceptional service made this a great week long stay. The restaurant was unusual but ok for dinner but very good for breakfast. The pool area was functional with a great view over the surf and the bar was great. The town around the hotel is small, very French and has many restaurants to choose from. It is a serious surf location - with good reason.|The staff were amazing and made this a great stay!

Stayed here in August for 3 nights. The hotel is in an amazing location. Just on the hill in Biscarrosse overlooking the sea. Lots of things to do in the local area. The rooms were ok, clean and modern but every afternoon once the kitchen started up, the air conditioning would kick out a smell of fish into the room which was most unpleasant. There is a nice small pool. The staff were friendly except for the manager who we had a very unpleasant dealing with. We were having our own lunch outside our room (admittedly this was a mistake to do looking back) and the manager came over and was so rude to our group, it really ruined the last day and a half we spent there. There was no need to be so rude, a simple "I'm sorry but you can't eat your own food here" would have been fine but he went so over the top. We had kids with us and the restaurant food was not right for kids (and overpriced), but there is no reason to be rude infront of them. If that is how you treat your guests then you must not want any more to come.

This 4 star hotel had its problems. Due to cliff erosion most of the outside spaces were restricted. The beach below inaccessible. Some of the staff had a poor attitude in the way they addressed this problem. The restaurant and bar was closed for the first 2 days of our visit, and although very inconvenient no compensation was made. However the room was beautifully appointed and extremely clean and the room servicing team were very efficient, pleasant and thorough.

The location of the hotel is excellent. We watched the ocean waves from the room window, enjoyed its power. The receptionist worked competently and politely.

Fabulous setting. Clean room. Small but cleverly designed to fit everything you need. The terrace was a bonus. Comfortable loungers and a sunshade. The restaurant was totally disappointing as it served the same limited menu everyday and was over priced. The staff were friendly and efficient. Breakfast was good although the food on the hot plates was cold. It is the setting that saves this hotel. Direct access to the beach and sea view. I enjoyed sleeping with the window open listening to the sound of the waves. I think this is a very expensive hotel.