Le Grand Pavillon Chantilly

The hotel is located in a stunning setting with truly beautiful surroundings — peaceful, elegant, and ideal for a relaxing getaway. The rooms are spacious and comfortable, which is definitely a plus. However, there are several areas where the hotel falls short for a 4-star standard. Both of the rooms we rented had a strong dog odor, which made the stay less pleasant. While we appreciate that the hotel is pet-friendly, it’s clear that rooms are not thoroughly sanitized or deodorized after each stay. This is something that really needs attention. We also experienced technical issues in the rooms, such as broken coffee machines and faulty shower controls. In terms of dining, the experience was disappointing. The restaurant only offers a buffet in the evening, with no à la carte option available, which is quite limiting for guests expecting variety or quality. A very important point to be aware of: if you arrive after 10 PM, there is no open restaurant or food service at all. Room service, which most travelers would expect to be available late or even 24 hours in a hotel of this category, also shuts down at 10 PM. So if you’re arriving late after a long journey or a full day of sightseeing, be prepared — there’s nothing to eat, and you’ll have to wait until breakfast the next morning. Lastly, the bar staff during the evening shift were particularly disappointing: unfriendly, cold, and lacking basic hospitality. For a hotel that presents itself as a luxury 4-star French experience, the service and attention to detail were well below expectations. I would recommend this hotel only for its location and beautiful landscape. But if you’re expecting comfort, good service, and flexibility, it falls short and there’s definitely room for improvement.

Our stay at Le Grand Pavillon Chantilly was absolutely exceptional from start to finish. Check-in was smooth and welcoming, thanks to a very polite young lady at reception who spoke perfect English—such a warm and professional first impression. The food throughout our stay was nothing short of amazing—every dish was beautifully prepared and delicious. The entire property is immaculate, with attention to detail evident in every corner. A perfect blend of elegance, comfort, and top-tier service. We’ll definitely be coming back!

Beautiful grounds, easy access to CDG if you are looking for a stay outside the city of lights. The grounds are peaceful and relaxing with historical intrigue. The rooms have a nice aesthetic and are very clean. We received attentive service from the reception/reservation staff. We enjoyed one of the best meals of our stay at the hotel restaurant. The spa was a nice break for our family before exploring Paris and Normandy. There are a number of things to visit in the area. Notes: when travelling with children the spa pool needs to be reserved for access from either 9-11am or 3-5pm. Our stay was in the Petit Maison on the grounds- good for our family of 6. If using GPS- follow the road to Senlis from Chantilly. Look for access to the hotel on the right.

Nice place, but perhaps overpriced for the value. The resort is very nice and our room was huge, but the a/c wasn’t working. We happened to be there on holiday week and there were a ton of children at the spa. It felt more like a raucous daycare center than a resort. The staff was fantastic! It’s a bit of a hike from the castle and town Centre, but it has its own charm.

All the staff were wonderful. Very friendly and very accommodating. The Hotel itself is in a very nice location. And the rooms were 4 star quality. When we return to Chantilly we will definitely stay at the Pavilion. The bar should offer a few fast food dishes which can be brought over from the restaurant.

Such a lovely hotel, such polite and helpful staff. Everything I love about the hotel. I will come again in the future to relax and enjoy the spa. The rooms are good enough in size compared to Paris hotels with tiny rooms here rooms feels like a saloon.

We recently stayed at Le Grand Pavillon in Chantilly and encountered several significant issues. We had two rooms, and in both, the air conditioning did not function. Despite alerting the staff, the issue could not be resolved overnight, resulting in a sleepless night—I personally only slept about two hours and had to keep my door open due to discomfort. Additionally, my husband’s shower had dangerously hot water that could not be adjusted to a cooler temperature, producing enough steam to trigger the fire alarms. Staff had to knock urgently on our door to check for an emergency. The room phones were also non-functional, making it difficult to contact the front desk. Moreover, the front desk could not locate our reservation upon arrival, which caused frustration and confusion until I forwarded their own confirmation email back to them. On the positive side, we genuinely enjoyed the restaurant—the food was chef-quality and truly impressive—and the beds were very comfortable. Overall, our stay featured significant ups and downs. The restaurant and comfortable beds were highlights, but the substantial issues with air conditioning, plumbing, phone system, and reservation management significantly impacted our experience negatively.

Just fabulous. Relaxed, smart, friendly and welcoming. Lovely spacious rooms with luxury bed shower. Amazing pool (17m by my count) and saunas. Able to book for 2hrs on arrival day and again the next day - a real treat. And wonderful cocktails on the bar, and gourmand meal in LE Craft restaurant. Superb cooking and service.