Le Grand Pavillon Chantilly

Comfortable room. Pleasant gardens. Reception staff helpful. I speak French, and did so with no problem with reception staff. However, I found one member of the bar staff in the Craft restaurant very rude when I requested bierre pressions. The same happened when my husband asked for vin blanc. This guy pulled a face both times to indicate how difficult it was to understand us. It is extremely duscourteous to a non native speaker who is making an effort to do this. The food in the restaurant was delicious. But again, it was very disappointing when the waiters hang about chatting and doing spinning trucks with trays. Not professional at all. I doubt we will be back.

It was not what we expected after reading the reviews. It’s a huge complex with many facilities, that’s true. But very large and massive. So if you look for a quiet place: it is not. The rooms were clean. The restaurant has only buffet. So you’ll find half empty dishes and a queue of people before you. That’s not what we want when we’re on holiday. Anyway not for us.

Firstly I want to thank Nassima for the great work in getting us wedding guests booked in and sorted for the duration of our stay! Had a great time staying at the beautiful Grand Pavilion Chantilly for 2 nights as part of a wedding group. The hotel grounds are beautiful and well maintained, the breakfast and dinner were amazing and the rooms were very peaceful and quiet. My only negative review was that the air conditioning in the room was not working which made sleeping very unpleasant as I had no windows to open, only the two doors to the patio/garden, which isn't ideal. Apart from this, the stay was fantastic and I shall be booking again in the future should I find myself in Chantilly again :)

The hotel is located in a stunning setting with truly beautiful surroundings — peaceful, elegant, and ideal for a relaxing getaway. The rooms are spacious and comfortable, which is definitely a plus. However, there are several areas where the hotel falls short for a 4-star standard. Both of the rooms we rented had a strong dog odor, which made the stay less pleasant. While we appreciate that the hotel is pet-friendly, it’s clear that rooms are not thoroughly sanitized or deodorized after each stay. This is something that really needs attention. We also experienced technical issues in the rooms, such as broken coffee machines and faulty shower controls. In terms of dining, the experience was disappointing. The restaurant only offers a buffet in the evening, with no à la carte option available, which is quite limiting for guests expecting variety or quality. A very important point to be aware of: if you arrive after 10 PM, there is no open restaurant or food service at all. Room service, which most travelers would expect to be available late or even 24 hours in a hotel of this category, also shuts down at 10 PM. So if you’re arriving late after a long journey or a full day of sightseeing, be prepared — there’s nothing to eat, and you’ll have to wait until breakfast the next morning. Lastly, the bar staff during the evening shift were particularly disappointing: unfriendly, cold, and lacking basic hospitality. For a hotel that presents itself as a luxury 4-star French experience, the service and attention to detail were well below expectations. I would recommend this hotel only for its location and beautiful landscape. But if you’re expecting comfort, good service, and flexibility, it falls short and there’s definitely room for improvement.

We enjoyed our stay. We were there for a few nights with young kids.||Things we liked:|- The Superior Suite was roomy, clean, modern, tastefully decorated. Easily accessed by elevator. Good for a stroller.|- Kids Club. Elvire was great. My kids were super keen to go back each day. |- The restaurant. Lunch and dinner buffet menus were tasty and had a great range of food. They were kid-friendly too||Things that could be improved:|- Pool times for kids was too restrictive. And having to book a time slot in advance was really annoying. Scheduling is something I do at work, not on holiday.|- On the a la carte dinner days, the restaurant menu felt too heavy, too slow for families with young kids.||Would we come back?|Maybe. Everything was great, but free access to the pool is so important during the summer.

The Grand Pavillon is the perfect family getaway from Paris for a long week end to explore the many delights of the medieval town of Senlis and the Castle of Chantilly. Its staff is welcoming and helpful, making you feel at home, its restaurant delightful and its inside swimming pool and spa superb. I can only recommend it !

The Grounds were nice and well manicured. The staff are lovely, the restaurant was nice but not worth returning for. The Room, It was a total let down it was over priced for a poorly maintained. It was really mouldy and smelt damp and disgusting. There were skirting boards hanging off the wall, holes in the tiles in the bathroom, the shower had drill holes it leaked badly onto the bathroom floor, oh and the toilet hadn’t been cleaned it was black on the bottom of the bowl. The air conditioner didn’t work so we had to have the window open all night this intern caused a bug issue in the room. Which my wife was bitten by bugs as fly screens are not a thing here. There was dust and spider webs through out the room too. Seeing as we paid more for a bigger and nicer room and after traveling from Australia this was our first night. It was just a total let down.

We stayed one night at this property for a wedding. We booked 3 double rooms. Despite the attractive surroundings, our experience was extremely disappointing: • Air conditioning not working: reported upon arrival and multiple times afterwards, but no intervention occurred despite the extreme heat. • Access problems: we were locked out of a room in the middle of the night due to a faulty door. • Poor cleanliness: mold in the shower, dead ants, and a strong musty smell. These issues ruined what was supposed to be a celebratory stay. We requested a refund, but management never responded. This property is not worth the price, and we cannot recommend it.