Klaus S
Google
The location, garden, terrace and view of Lake Geneva is fantatic with the wonderful mountain backdrop unfortunately the staff gave the impression of being totally stressed, disorganised even though the hotel was not fully occupied. No service in the garden for evening drinks, nobody came to ask what one wanted. Dinner was split into 2 sitting due to the new regulations, we have no problem with these regulations. We arrived 5 minutes before the arranged time of 19:00 for our reserved table, guests were queuing waiting to be seated, staff were rushing around , guests waiting for the menu and wine list. Eventually seated we had to wait 20 minutes before the menu was brought to the table. On requesting a wine list the waiter was very short and abrupt, even though we speak perfect French. No communication, guests seemed a burden. The dinner quality was good and portions were good but we felt under stress to finish for the 20:30 second seating. Breakfast was total chaotic, stressed staff, long waiting times which does n't lead to happy guests. Check-out was unbelievable unprofessional , long queue, chaotic, many booking and invoice mistakes, staff were not even in the position to print out a requested invoice. It's unbelievable from a country that has the worlds leading hotel and catering colleges that the Hotel Le Leman has such poor trained staff who are on the contact customer front. It's a real shame as the rooms were very reasonably priced, clean and well equipped