Lelona N.
Google
Based on my experience, I do not recommend visiting this restaurant.
I had originally booked a table for 2:30 PM, but the restaurant moved my reservation to 2:00 PM. I accepted the change, believing I would still make it. Unfortunately, due to unforeseen circumstances, I was running a little late. I phoned the restaurant about 7 minutes after 2 PM, which I understood to still be within their grace period.
I had also paid a deposit to secure my booking, which made the situation even more disappointing.
The manager later pointed out that reminders had been sent and that I had the option to cancel within 24 hours. While I understand policies are in place, the reality is that none of us can fully predict how a day might unfold. What mattered most to me was how the situation was handled when I tried to communicate.
When I called, I personally found the manager’s tone and attitude extremely unhelpful. In my experience, he spoke over me rather than listening, which left me feeling dismissed and unwelcome.
What disappointed me most was that my original booking was 2:30 PM, and I thought there might be some flexibility or consideration, especially since members of my group were already there at 3:00 PM, I would have appreciated it if we had been offered an alternative, like being seated for dinner or waiting for a table.
Overall, this was one of the most unpleasant restaurant experiences I have had, and for that reason, I personally cannot recommend it..