M. M.
Google
This was, without exaggeration, one of the worst dining experiences I’ve had in Crans-Montana. My dessert arrived with a hair in it — a completely unacceptable hygiene lapse in any restaurant, let alone one charging exorbitant prices.
Shockingly, the manager’s only solution was to remove the dessert from the bill — nothing more — as if this token gesture somehow addressed the seriousness of the issue. When I explained that this was the bare minimum, he became openly defensive and even told me he “does not take pressure.” This is an astonishing and unprofessional reaction to a legitimate complaint about food safety.
For a restaurant this expensive, one would expect impeccable hygiene, proper management, and basic respect for customers. Instead, I encountered dismissiveness, zero accountability, and an attitude that suggested the guest’s experience simply does not matter.
I was ready to order a digestif and remain, but the manager’s behaviour made it clear that customer service is not a priority here. Terrible management, poor hygiene standards, and an overall experience far below what Crans-Montana represents. I would absolutely not return and cannot recommend this establishment to anyone. Take your money elsewhere.
