Samantha I.
Google
We chose this hotel for our 5-year anniversary getaway, expecting a luxurious experience based on how the property is marketed. Unfortunately, our stay did not live up to that expectation.
Upon arrival, we requested a high floor with a city view and were assigned Room 1007. I strongly recommend not accepting this room. Throughout our stay, there was constant loud noise above us, similar to being directly beneath a pool, with sounds continuing both day and night. Whether it was old pipes or another issue, it made the room very uncomfortable and disruptive.
For a hotel that presents itself as upscale, several details were disappointing. The bathroom was stocked with very thin, off-brand toilet paper, and there was no conditioner in the shower upon arrival (though the front desk did promptly bring a bottle, which we appreciated). Additionally, the bedding was extremely firm, to the point that I woke up unable to turn my head left or right, which ultimately led us to leave early. We booked a 4 day stay. It snowed 2 nights during the stay and many of the sidewalks including this hotels stayed slippery from not throwing salt as well.
If you are looking for a truly luxurious hotel experience, this is not it.
That said, the staff were kind, helpful, and welcoming, which deserves recognition. The coffee from The Soul was excellent, and while we didn’t dine there, the hotel is in a great location surrounded by top-notch restaurants. The art gallery on the second floor is also a nice touch and worth visiting.
Overall, while the service and location were strong, the room quality and overall comfort fell short of what’s advertised.