Le Méridien Hong Kong, Cyberport

My stay was exceptional! The staff were warm and welcoming, making check-in a breeze. The room was spacious, impeccably clean, and had a stunning view of cyberport. I particularly enjoyed the luxurious bedding, which ensured a restful night’s sleep. The on-site restaurant offered a delightful breakfast with a variety of options, all freshly prepared. The location was perfect—within walking distance of popular attractions. The only downside was the slow Wi-Fi, but overall, I had a fantastic experience.

I planned this stay around 6 months ago and hoping to utilize my BonVoy suite night rewards (consist of 2 nights) during this trip. However , hotel chat bot was unable to confirm my suite night reward even one day before my arrival. I requested the hotel front desk manager name / hotel feedback contact so I can get in touch with the person in charge as I really hope to use my suite night rewards and enjoy my 2 days stay in my home town Hong Kong. Unfortunately my first night was confirmed by the front desk manager Andy that all suite rooms were fully booked and he was only able to offer me a bigger sea view room to compensate my unfulfilled request. Andy was very friendly and also explained the situation with me in detail and also offered me that the second night can be secured a suite room to fulfill one of my suite night reward request. The overall experience was good , they tried their very best to offer members the best rooms and they also offered drinks coupons for happy hour. |The suite at the hotel was super nice , amazing sea view , hotel happy hour was great , breakfast had a good range of selection. I liked the gym and swimming pool area . Need to come back again . Thank you Andy and team!

Service was polite, though not particularly warm or attentive, which I expected given the price point. The facilities are somewhat limited, but adequate for short stays if you’re not planning to spend much time at the hotel. Breakfast was simple and modest, again reflecting the affordability.

We've been staying here as our go-to hotel whenever we're in Hong Kong to visit family for a few years now, every 6 months or so. It feels like things have slowly changed and not for the better. ||The first set of negative changes is definitely the cost-cutting. This time around, we had to ask multiple times to have the completely empty shower gel bottle changed instead of someone checking proactively. In the olden days, we'd get a few chocolates every evening even if we skipped turndown service. Things would feel like what you'd expect in a self proclaimed 5-star hotel. Our last few trips we struggled to get extra tea!||Then there's the poor housekeeping service. If you leave your Do Not Disturb light on past 8:30am or 9am, they'll stick a passive-aggressive note under your door to say that they already tried to stop by and you were busy. Last time, housekeeping left our room door propped open after their cleaning, leaving our room completely unsecured and open to theft for the better part of an entire day!||Then there's just the overall lack of Bonvoy benefits and recognition. There's no lounge. The Breakfast option for Platinum and above guests is still OK but overall freshness and variety is definitely worse compared to a few years ago. And don't even think about any space-available Bonvoy room upgrades. The last few times we've been here we just get an ordinary room with no view. The hotel isn't a thousand-room establishment but to think that being repeat guests who have been staying 10-15 nights every 6 months, and to never receive any upgrade is really unfortunate.||In terms of common amenities, the hourly shuttle to and from Hong Kong MTR station was too frequently overcrowded and completely full and unusable, and for a shuttle bus with small seats designed for children, the 20 minute trip is really uncomfortable to the point we've started walking over to the bus loop and just grabbing a 30X instead. They started periodically checking riders at Hong Kong MTR station, but I don't think that has helped.||The LMC team used to really care and it actually felt like a boutique 5-star hotel, but it feels like something happened and staff are generally cold. Now, especially with the overall price increases, despite the location being preferable for us when visiting family, this sadly means for our upcoming trip we're going to try a different Marriott hotel and see if that works better for us.

Had a great weekend stay at Le Méridien Hong Kong. The rooms were impressively spacious and well-appointed, making it a comfortable retreat. Amenities were excellent, with everything you need for a relaxing and enjoyable short getaway. Would definitely stay again."

Room was neat and organized, with enough space for two people. Decor was simple and calming. Staff were respectful and attentive. The location is ideal for travelers, with easy access to taxis and public transit.

I recently stayed at Le Méridien Cyberport, Hong Kong and experienced the most unprofessional service I’ve ever had with the brand.|I requested to extend my stay, and only after I made the request did the hotel offer me a room upgrade. At that time, they did not inform me that extending my stay the next night would require paying a higher rate for the upgraded room.|Additionally, the hotel required a bond for staying at the property — 500 HKD per night, 1000 HKD for two nights. When I offered to pay with my Visa debit card, they refused to try and instead asked for cash. I only had 500 HKD, not the 1000 required, and they suggested I could offset the bond by using hotel breakfasts — a solution that was unrealistic and unhelpful. ||That evening, when I raised my dissatisfaction at the front desk, the only staff member who expressed regret was a young lady assisting with transportation. The duty manager later came and was highly unprofessional and condescending. He said: “If you want to continue staying in this room, you will need to pay more money.” When I explained that I had requested to extend before receiving the upgrade, his reply was: “Then I advise you to just continue staying; there is nothing our hotel can do.” No apology, no solution, and no compensation was offered.|After filing a complaint via Trip.com, the hotel only offered a late check-out, and later a complimentary breakfast on a future stay (after I have left the hotel)— both utterly inadequate. After escalating to Marriott headquarters, the only resolution offered was 5,000 Bonvoy points, after weeks of back-and-forth that wasted my time and felt insulting.|Apart from the young lady at the front desk, hotel management and staff were dismissive, unprofessional, and insincere. To be treated so unfairly in my hometown has been deeply frustrating and disappointing.|I sincerely hope Marriott will take guest feedback seriously in the future, but based on this experience, I cannot recommend this property.

Extremely disappointing stay at Le Méridien Cyberport, Hong Kong. I asked to extend my stay and was offered an upgrade, but the hotel did not inform me that extending would require a higher rate. Front desk gave inconsistent instructions about paying the bond, and the duty manager was condescending: “Nothing our hotel can do.” Initial compensation was only late check-out, later a free breakfast, and after weeks of complaints, 5,000 Bonvoy points. Completely unprofessional and a waste of my time.

I've had the best stay here so far. This is my fourth night and I only have great things to say. The staff is attentive and my room is lovely. I'm in a "pure room" which helps with allergies in the top floor. The hotel is all wireless and very Techy which I love. The bed is so comfy. I literally do not want to get out of the bed!! The food is also really good. I've had room service and enjoyed a buffet breakfast yesterday with my guest that was amazing. Overall, the decor, restaurant options and overall ambiance are incredible. This area is a more isolated part of town but it is great as I'm visiting my friends who live in Pokfulam area. I would still recommend to tourists because cans here are very cheap and you'll enjoy the tranquility and top service. There is a gym and a lovely pool. I haven't had the time to enjoy these amenities but the restaurants are very good and the concierge is very helpful. There is also a shuttle that takes you to the city.

Stayed here for a 1-week study session at the nearby U of Chicago Hong Kong campus. This hotel is in the Cyberport area of Hong Kong which is quite cut-off from the rest of the city. They offer a free shuttle bus that takes you to the Central Station (15 minute drive) and it operates every hour or so...a real lifesaver for this location! Unless you are doing business in this area, I would think twice about this location because there is not much around. The connected Cyberport Mall is a "ghost mall." Mostly empty storefronts and a couple of not-so-great restaurants. We paid extra for a corner room and it had a SPECTACULAR water view. The air conditioning could not keep up with the sun/heat. This was very strange as our other Hong Kong hotels had no problem with air conditioning. The manager provided us with a portable AC unit that made it bearable but we still had to keep all the blinds and curtains closed....crazy! Why don't they just invest in some 3M solar-reflective window tint...it would make a HUGE difference! Stains in the carpet and window shades were a little surprising. They have a plentiful breakfast buffet and a very nice seafood buffet in the evening. Room service food was great and we relied on it as there were few nearby restaurants. McDonalds is located just outside of the hotel and it was great for coffee in the morning. I would not stay here again due to the remote location, but if you have business in the area, it would be worth considering.

What can I say about this place? The people that work there are friendly. But... I had a room where the faucet was leaking, was charged a bill at a restaurant that was not mine, charged for breakfast even though I thought it was covered and I did not find out it was not covered until after I finished eating. Breakfast there is about $35 USD per person. It was really not worth it. We went with a large group, and we all thought the rooms were too cold. It is also in Cyberport, you would think Wifi is covered but you also have to pay for that. Then, the day I wanted to use the pool, they closed off the pool for public use. I did not really get any apologies for the faucet issue, or the bill accidently charged to my room. Hopefully, I wont have the need to go to Cyberport again since this is really the only hotel there but if I do, I will stay in Aberdeen. I am willing to travel further. A few of my friends cancelled the rest of there stay here to go somewhere else. I should have done the same. It is also cheaper to go somewhere else and free breakfast.