Le Méridien Melbourne

Our stay at Le Méridien Melbourne unfortunately did not meet the expectations of a 5-star hotel. We were two adults and a 5-year-old child, and had booked a room with two double beds. Upon arrival, however, we found ourselves in a tiny room with no space even to place our luggage, and with two queen-size beds – clearly unsuitable for two adults to sleep comfortably in one. Given the situation, we requested and paid for an upgrade to a suite. The new room was modern, well laid out and had a nice bathroom, but the services offered were disappointing for the standard advertised. In the suite there was a sofa bed for our child: when we asked for it to be prepared, we returned to find it simply unfolded, without a pillow or blanket – a detail far from negligible considering the cold and the winter season. Breakfast was by far the most disappointing aspect of our experience. There were no real gluten-free options, apart from a simple plate of fruit or an egg. The buffet looked messy and unappealing: spilled yogurts, blackened avocados, and food presented without care. Even more surprising, espresso coffee was not included: guests had to settle for self-service machines, or pay extra for a proper espresso. Something I have never seen in a hotel that claims to be 5-star. In summary: while the suite itself was comfortable and modern, the services, customer care, and especially the breakfast fell well short of international 5-star standards. Overall, the experience felt closer to a 4-star hotel than to true luxury.

Blown away by the service at Le Méridien Melbourne. A generous upgrade was greatly appreciated, and the room was exceptional — beautifully presented with lovely touches, refined finishes, and an amazing view. Every request was handled promptly and with care. Staff across reception, concierge, restaurant, and housekeeping were warm, professional, and proactive. Even in the rain the pool looked fantastic. This hotel has quickly become one of my new favourites in Melbourne. Thank you to the whole team

Firstly wanted call out the service at this city hotel. I accidentally left my engagement ring in the bathroom on departure and didn’t realise for a couple of hours. The team were amazing when we called and kept the ring safe for us while we returned to collect it. I am so grateful for the honesty of the housekeeping staff. The room was clean and comfortable and I loved the decor, our room overlooked the gardens which was beautiful, however I’d be remiss if I didn’t mention the noise from the bar below which I could hear until around 11pm, might be ok for some, however I need silence to sleep. And lastly the pool which is amazing on the rooftop with a bar, loved it! Only there were no towels, they had run out and we waited for quite some time however were never replenished and we had to go back to our room wet with 2 kids as we couldn’t dry off! Overall I would return, however would ask for a room on the other side 0f the building as to avoid the noise from the bar.

This was our second stay at the hotel, and we had a great experience two years ago. Unfortunately, this visit did not meet the same standard. While the rooms were comfortable, clean, and offered a lovely view, the housekeeping service was inconsistent. Some days toiletries and water were replenished, and on other days they weren’t. We also had to remind staff to make up our rooms. Breakfast had a limited but enjoyable selection, but the area was severely understaffed. On the first two days, we received our egg orders, but for the remaining four days, we didn’t receive them at all despite following up. It was a disappointing start to the mornings, especially given that the hotel was not at full capacity. The managers also appeared distracted and not attentive to the issues.

Stayed New Years 2024/2025 and everyone was locked out of their rooms till around 2am. Asked for a bed in the hall for my daughter. Received a complimentary night due to the chaos. Requested the 22nd of Sept clearly in email. They booked me 22nd of Oct. 22/9 was wedding anniversary, even though my husband has passed. They knew this and was told my husband had died. Got our room for the October night and it stunk. It smelt like the bathroom had just been used. We received a cake, that had happy anniversary on it. My daughter called it the bad taste cake. Experience was one stuff up after the other. Top it off, they took $100 deposit, but days later I still dont have my money back and the girl that answered the phone was not helpful. Dont waste your money.

Stayed 3 nights in relatively small room with a large and bright bathroom which was a huge plus.|Was not upgraded as the hotel was fully booked.|Location is ideal, with a tram station in front and near the theatres which was the main reason we chose to stay here.|Breakfast at Dolly was good with great coffee by the baristas. Very decent breakfast spread. Service by staff at Dolly during breakfast was outstanding eventhough it was packed.|Will definitely return.

We came here for a weekend conference and really enjoyed everything the hotel and the city had to offer.||Le Meridien is well located on Bourke Street opposite a tram stop and walking distance to Parliament. We were able to reach many places by foot.||The hotel itself is clean and modern but still evokes a sense of warmth and the welcoming atmosphere started as soon as we walked through the front door. The staff are friendly and the rooms are clean, spacious and well appointed.||We made use of the gym and also the room service dining. We also were able to have late checkout at noon. Wonderful!||Definitely recommend!

This hotel was amazing!!! Me and my partner came here for a 2 night stay for the weekend and loved it. So many close walk bars, cafes, pubs and restaurants to chose from, the location is the perfect spot for bar hopping and spontaneous walk around food and drink spots. The room was neat and beautiful, can’t same the same for our view though, as our view was a brick wall… It’s pretty pricey but worth it if you’re willing to pay what you ask for, it’s amazing!! Will definitely be back 🥰