Erin D.
Yelp
Here's a review that I wrote on another site, but before I get to that, here's a snippet of the response I got from management before you read my review: "Unfortunately, you didn't mention the fact that you were on your honeymoon, neither when you made your reservation nor during your stay. Had our onsite reservations team been aware of the fact before your visit, they would have made sure that you were offered our special "honeymoon" package." Apparently, you need to let them know that you're on a honeymoon if you want normal services like a clean room .... And also, I did let them know it was our honeymoon.
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We booked a garden and sea view room for our honeymoon (note: the balcony they show on the website is NOT what you will get. It's a tiny terrace and there's no place to sit - just a thin strip to stand on). When we got there, we were greeted with a bowl of rotting fruit, an a/c unit that didn't work, a bathroom door that didn't shut, an uncomfortable bed, and a clogged sink.
As the stay went on, the garbage that we placed beside the tiny garbage can was never removed from our room - including the rotting fruit - so we had to remove it ourselves. There were bands that played on the the promenade that plug into amplifiers around 9pm at night and go until around 1:30, so if you want to turn in early, bring ear plugs.
But by far, the most BIZARRE thing that happened was when we returned to our room on our last night, and there was a dirty glass covered in red lipstick, that had not been there when we left our room. I don't wear lipstick, so someone had definitely been back in our room after they had previously made our bed in the morning.
The people that work there are quite nice, however, it was NOT worth the almost $600 a night we were paying. When we voiced our concerns, they apologized, but did nothing to make up for it. Not even taking the 25 euro (horrible) breakfast off of our final tab. The only thing the place really has going for it, is it's location. But they have nothing to do with how beautiful the sea is :)
We saved our pennies for a year for a romantic honeymoon location in Nice, and unfortunately, were not given that. Maybe other rooms in this location are better (we were the corner on the 5th floor), but I would steer clear of this hotel chain.