Anissa P.
Google
I am extremely disappointed with my stay at Le Méridien Panama. I booked a king-bed room for a 3-night stay, and as a Marriott Bonvoy Gold member, I expected the room type I reserved and the usual elite benefits.
Instead, I was given a room with two double beds and told that a (parking) “view” counted as an upgrade. After being told I would receive a suite at checkin and waiting for nearly two hours, I was just informed it was not in a condition to be offered. No compensation or meaningful gesture was provided considering late check-in, the room type booked not being provided and no elite benefits honored — I was only offered 1 single glass of wine (for 2 guests) after insisting which felt so dismissive that I refused.
On top of this, the hotel’s service was consistently poor: housekeeping was unreliable, towels were missing, and basic items like water were not replenished. The 2nd day I was called to say the correct room type was “finally available,” but with a 3-night stay, changing rooms every day is completely unreasonable.
Marriott Customer Care and the hotel’s executive team were made aware, yet no action was taken to improve the experience. For a brand like Marriott, this level of service is unacceptable. In Panama, the service standards at Hilton and IHG are far superior to what I experienced here. I will seriously reconsider staying at Marriott properties in the future despite being a Gold member for years !