Viral Music
Google
I rarely write bad reviews, but my experience at this hotel was extremely disappointing and deeply concerning in terms of guest safety.
Last night, while my girlfriend and I were getting ready to go out, our room door was suddenly opened from the outside without any knock or verification. A man we did not know simply walked straight into our room. Thankfully, my girlfriend was already dressed. Imagine if she wasn’t.
Even worse, this is not the first time such an incident has happened at this hotel. Around two months ago, during a previous stay which I paid over RM400+, early in the morning while we were asleep, another man suddenly opened the door and entered our room without permission. I had to raise my voice before he realised the room was occupied and quickly left. At that time, we were sleeping unclothed.
Both incidents are not only embarrassing but pose a serious risk to the safety and privacy of guests, especially if this were to happen to a woman staying alone.
For this stay, I paid over RM900+, and for the previous stay, over RM400+, yet the hotel clearly does not take the necessary steps to protect its guests. There is no secure room access control, and no proper procedure to verify before someone is allowed to enter a guest room.
This is, in my opinion, a serious security failure, and I will never return to this hotel again. I also would not recommend it to anyone until they take strong action to fix their security measures.