Srdjan Stamenkovic
Google
Disappointing Stay – Not Worth the Money
We stayed as a family (two adults and a small child, 2 years old) at Le Palace Hotel in Thessaloniki, and unfortunately, our experience was far from satisfactory.
The hotel’s location is undeniably perfect, right in the city center, which makes it easy to explore Thessaloniki on foot and return to the hotel at any time. However, this also comes with a significant downside: extreme noise in the rooms, even with the windows closed, as there is absolutely no soundproofing. It genuinely feels like you are sleeping on the street.
The hotel itself is very old and poorly maintained. Although parts of it have been “renovated,” everything feels extremely cheap and worn out. There has clearly been no real investment in maintaining or improving the property for many years, and everything gives off a neglected vibe.
One of the main reasons I chose this hotel was the promise of Cocomat mattresses for a good night’s sleep, especially for those with back problems. However, the beds were extremely uncomfortable, and I doubt they were actually Cocomat mattresses—or if they were, they were far too old to offer any comfort.
The biggest disappointment was the check-in experience. I booked two double rooms one month in advance, specifying that both should have double beds (not twins) and a baby cot in one room for our child. I even called the hotel after booking to confirm these requests and was assured everything would be arranged. However, upon arrival, we were shocked to find both rooms had twin beds and there was no baby cot. When I asked at reception to change the rooms, I was told the hotel was fully booked and nothing could be done. The same answer was given again in the morning. No help, no apology, just a simple “nothing we can do.”
This level of unprofessionalism and lack of hospitality is truly disappointing—especially in Greece, where genuine warmth and hospitality are the norm. It’s clear the staff are just following management’s instructions, and the hotel’s owner has no interest in guest satisfaction or investing in the property.
The breakfast was basic and exactly what you’d expect for the price, but everything else felt like a waste of money. There are so many hotels in Thessaloniki, and I would strongly advise looking elsewhere. Even for the low price, the overall experience is simply not worth it—unless you absolutely don’t care about comfort, sleep, or good service.
Despite this, we enjoyed our time in Thessaloniki, but Le Palace will definitely not be on our list for future visits.