Rick M.
Yelp
We booked a weekend stay here primarily due to its walking distance to 3 restaurants we've wanted to try for a while. For various reasons, we pivoted away from those 3 & instead enjoyed 3 that are each over 100 years old, much fun.
Check in staffer was very informative; self-parking was convenient & gated; suite was lovely, though it would have been great to have a few glasses, plates & silverware to use with its microwave & fridge; the back views are much preferred over the front views of a residential street; nice step down into tub/shower combo; appreciated the gas fireplace & that they offered housekeeping upon request.
I set up a time the next day at 11am for housekeeping, called down at 1pm when the room hadn't been started & they finally got to the room around 2pm.
Rooftop pool/bar- nice to be able to use cabanas for free & that many were allowed to bring in outside food/drinks; servers clearly don't love their jobs but they don't work for tips- they add 23% service charge without disclosing it on menu, website or verbally upon check presentation, rather tacky & led to multiple people we spoke with adding on an additional tip unknowingly; Happy Hour 4-6pm daily is only for drinks at 50% (no apps), & they charge the 23% service charge on the 100%- though for the F&B credit they only credit the 50%; they do not tell guests of Wine Hour from 5-6pm when they offer free glasses of Rose, Pinot Grigio & Pinot Noir, so many unknowingly order regular drinks.
We had a $30 F&B credit which was not on the original folio, & then calculated incorrectly on 2 subsequent correction requests. We had to leave while the front desk staffer was so confused, so I gave my name & number & requested a call from the GM that afternoon (Sun). When I'd not recevied the courtesy of that requested call by 4:45pm, I called back & was told the GM works weekdays (obviously something that I should have been told initially). I was then promised a call Mon AM & never heard back from anyone. I always try to give management a chance to hear my feedback & correct it if possible BEFORE writing reviews. So I'm now writing it.
Their website says "waters" are provided as part of the Resort Fee. When I called to request them, since there were none in our room upon arrival, I was told they weren't doing it due to COVID. I explained that that was untrue, as most hotels wev'e stayed at the past 15 months have indeed provided them & that they should 1) have removed it from their website 15 months earlier, & 2) tell the truth, that it is purley a cost savings move. I was told they'd deliver waters to my room, since I'd asked, but neverreceived any our entire stay.