Le Parfum

Le Parfum is a small yet exquisitely designed perfume boutique that immediately conveys a sense of elegance and intimacy. The range of niche fragrances is impressively curated and offered at prices that feel fair rather than inflated, which is refreshing in this segment. A very special mention goes to Eleonora, an exceptionally kind and charming member of staff. She took a great deal of time, listened attentively and demonstrated remarkable sensitivity and accuracy in selecting fragrances, especially as the purchase was intended as a gift. Her choices felt intuitive and personal, and the final presentation was wrapped with genuine care, creating a truly warm and memorable experience. Highly recommended for anyone searching for distinctive and unusual fragrances in a refined setting.

And the award for worst business experience goes to… yes, Le Parfum. There is no need to respond, as I am not expecting one. However, the level of rudeness displayed by your staff is unacceptable and frankly shocking. Blaming the limited space of the boutique as an excuse for not allowing customers to properly try perfumes is simply unprofessional. If the space does not allow you to provide a basic customer experience, then perhaps the location is not suitable for this type of business. You are trying to sell lorries in a studio flat. Trying to sell luxury products in a space that cannot accommodate customers properly does not work. What is most disappointing is not the size of the boutique, but the dismissive attitude and lack of courtesy shown toward customers. If you are unable to serve potential customers respectfully and professionally, it may be better to reconsider your current setup whether that means relocating or moving fully online. At the very least, customers deserve respect.

I recently had the disappointment of visiting this perfume store in Vienna, and unfortunately, it was the worst experience I've had in a niche perfume store in Europe. Despite being a collector of niche perfumes and a frequent traveler, I was met with rude customer service from staff who seemed to judge me based on my attire. As a patron of niche perfumes, I believe that every customer deserves respect and attention regardless of their personal style or budget. My experience left me feeling disrespected and unwelcome. I strongly advise others to take their business elsewhere. 1 star.

This is the Best Store of Niche Fragrances for Perfume enjoyers, in ALL of Vienna by far. Im Passionate about the Fragrance industry and i've visited a lot of Fragrance Stores and the Hospitality and genuine Friendliness i get here is just so Heartwarming. I dont know a lot of names of the Employees all of them are just Great, but if i had to recommend you one, It would be Vincent for sure. A guy that does his job just very well..you tell him what you want and he somehow gets it for you. And also another a little bit older Employee Lady who has so much knowledge about this wolrd too and is so Friendly and Nice but i sadly dont her name. Thanks a Lot for The Hospitality Le Parfum, you are doing a Great Job. God Bless and Regards from Viktor Santos.

Truly the best experience I ever had in any fragrance shop, and I was everywhere in this city from little open market shops to beauty shops to Notino to the big ones like Creed, Topsi, Nägele& Strubel. The way I was handled was the most friendly and professional by the sweet gentleman inside, I ended up finding a masterpiece and buying it and I will be going back there every time I need something new.

I would not come here, unless you speak perfect German (preferably an Austrian accent). One particular female attendant is extremely rude, specifically to non-native German speakers — consistent with previous reviews: saying things to customers like “you are not allowed to…” as you try and shop. Typically one expects reasonable service from a shop selling expensive products - this is not the case here, and I suspect many would not enjoy the way they are treated.

Violetta is very attentive and professional, a true expert in her field. Working with her was a great experience — everything was clear, smooth, and handled with care. I highly recommend this store.

I have never met anyone who knows more about perfumes than Ela - she’s the reason I keep returning. I have a little bit of obsession with niche perfumes, and it’s so nice to see someone so knowledgeable who doesn’t rush your decision but really takes time to find the best match for you. I would give this 10 stars, because of her.

Went in to search for 2 specific fragrances, asked one lady if they had a certain Montale, she replied that they did not. Went to ask her about the other fragrance (a quite pricey one I will add) and she blatantly ignored me and went to help someone else. I then went to Nägele & Strubell, they were EXTREMELY helpful and friendly. I spent 600€. Would not recommend this place at all, find your niche fragrances elsewhere.