Le Pavillon Hotel Restaurant

Only spend the night there if you have to, because you have no other place to stay. Run away the next day! The hotel looks inviting and interesting only from the outside. The rooms are old and not renovated. The owner has no idea how to serve the guests to compensate for these shortcomings. There is no water in the rooms, no kettle, not even a glass, not to mention coffee or tea. For this price it is a disaster. The only good thing is the location right next to the market square.

OMG!!! Worsed experience ever in this hotel restaurant called Le Pavillon in Echternach. We have been there hoping to eat mussels also called "Moules" in French and we were shocked by the treatment we have received of a waiter who apparently is the owner of that hotel restaurant. So as we sat in one of their tables in the terrace the waiter came to our table took away one menu card and we had been given 2 menu cards initially on our arrival and than he left us with only 1 menu card to share for two people! Very disrespectful, unprofessional and poor customer service to treat customers in such a disgraceful manner! Worsed of all that waiter took our menu card and gave it to clients sitting at another table and told us that we could share the menu card. So after that I got up from my seat, approached the waiter and told him that I would kindly request the menu card back as we were two of us and than the waiter just insulted me in front of other hotel guests by screaming at me and telling me off. Hence we could not accept this treatment against us and we just left the hotel restaurant and refused to eat in such a place. Also as I had been in that hotel restaurant previously, I can tell that the food is really not good at all, overpriced and very bad customer service. Never again!

This hotel lies at the heart of Echternach, so you have everything nearby. It has a correct price for what it offers. The breakfast can have a little upgrade, for example bacon or fried eggs. Friendly personnel, very attentive too. Parking lots are nearby 300-400m. So three stars because you will find what you need, but compared to other hotels we already visited, they provide a bit more (eg. Variation breakfast or more choice).

This hotel does not have 24 hour reception, as stated clearly when we booked. However, when we informed them that we would be arriving outside the hours the reception was open, it was no problem, and they were open as we arrived. We even could already put our luggage in the room. Staff could be friendlier, but were conscientious about safety measures during the corona pandemic. Staff spoke at least 5 languages. The rooms were clean, and the hotel is very centrally located.

Took a bit to find the hotel as it is in the pedestrian area. Garages round the back for your motorcycles. Rooms are very small and hot. We where on third floor which is up in the attic. No lift, so very difficult with biking gear. Health and safety does not come into it!!||Breakfast is one floor down, which was very basic. This place is fine for one night passing through, would not want to stay much longer. In the middle of own so ideal for restaurants and pubs.

As a group of 6 motorcyclists we wanted a hotel which was located centrally with secure parking and this hotel ticked those boxes. Parking is just at the rear of the hotel and consists of a row of several small units each capable of housing 3 large motorbikes and you are given a key to come and go as you please.||||The hotel is located centrally on a pedestrianised area directly next to restaurants, pubs, shops etc.||||As far as the hotel itself goes, it is OK for the money. Everything is pretty basic with smallish rooms but clean and comfortable. Small volume toiletries are supplied and the bedding/ towels are changed daily. The breakfast is again, basic continental but as its included in the cost of the room , its sufficient.||||If you are looking for a hotel which is of a high standard then this may not be the one for you. However, if you are looking for a pleasant and comfortable hotel located in the centre of Echternach with secure parking the Le Pavillion would be a good choice.

While my husband went off to park the car, my friend and I tried to check in. The hotel was closed. On the door was a sign saying it was their closing day, but there was a contact telephone number. I remembered that English was not among the spoken languages, so called my husband to call them, and some one was sent to let us in. Only speaking English and Flemish, we had to get by with hand gestures and an odd French word here and there, but managed to check in and were given keys to the room. There was no left and she had told us "premere etage", but the premier etage had a restaurant and reception, so up another flight of stairs. At check in there has been some confusion about the room, as a friend was with us, we had booked a room with 2 double beds, that was called a mini suite, but we were given two keys, and couldn't find the umber of the key I had in my hand, but we found the other one, in fact it was two rooms, one led into the other, and it was really nice, we were nicely surprised, as we weren't sure what to expect. The lady, had gesticulated, that to enter and exit the hotel we had to use the back door. So when my husband arrived at the once again locked front, we had to go down and let him in at the back!!! The hotel was once again deserted. It really was very funny. Maybe even a bit creepy. So the rooms were very nice, the tv in one room didn't work properly, but that didn't matter, we weren't there to watch tv, the rooms were very nice. The bed was rather hard, not great for anyone with a back problem. Breakfast the next morning was fine, we had expected that the hotel would now be open at the front as it was not their closing day, but it remained locked. I think we were the only customers, and there was never anyone there, except during the morning for breakfast and cleaning, so it was all rather funny. So what can I say, really nice mini suite, great location, nice view over the square, not a good bed, and really nothing else to say, maybe we were there at the wrong time of year. We were only there for two nights, and no cause to complain, it was just a bit strange. Luckily my husband can speak both french and German and was able to explain to the lady who did breakfast that the tv didn't work, but she couldn't do much about it. We had fun, and the whole situation did make us laugh a lot.

The restaurant has a very good service, and the food is sublime.