764jeanpierret
Google
My parent’s stay at Hotel Le Portetta was marked by an event of nameless cruelty. On the morning of December 30th, while my 72-year-old mother—who is battling cancer—was in respiratory arrest and the emergency services (SAMU) were fighting to save her life, I was subjected to treatment of rare inhumanity by the management team.||Management Behavior:||As I rushed to my mother's side, I was accosted by the F&B Director, who violently insulted me multiple times. Even more abhorrently, he publicly celebrated my mother’s critical condition, calling it "karma" and a "just reward," following a minor disagreement regarding my children playing at 7:22 PM two days prior.||The General Manager, who witnessed these insults, failed to intervene. Furthermore, he refused—with visible satisfaction—to tell me where my mother was located, leaving me to search for her on my own while paramedics were actively performing CPR just a few meters away. I have video footage of these exchanges that confirms this ignominy.||||From a logistical standpoint, the hotel proved to be completely unfit for a medical emergency:|| * Rooms are too cramped, making it extremely difficult for paramedics to use a stretcher.|| * Corridors were obstructed by housekeeping carts, significantly slowing down the evacuation.|| * Elevators are too small to accommodate a stretcher, forcing the emergency team to perform complex and dangerous maneuvers.|| The paramedics themselves noted that they had rarely encountered such difficulties extracting a patient from a hotel.||||Beyond a professional failure, this is an unpardonable moral failure. The hatred and contempt displayed in the face of a family’s distress and a dying woman’s suffering are unworthy of an establishment of this standing.