Le Relais Saint Jean

Stayed for one night as we travelled through France. Lovely exterior, bar and reception area. However the rooms were extremely disappointing, especially as this hotel claims to be 4 star. We booked one standard room and one comfort room. Both rooms were dirty and covered in stains. The carpet in the comfort room was filthy, and the laminate floor in the standard room was lifted and split. Whilst the pillows were comfortable, the mattress was all springs and no padding. The dark purple velvet curtains were white with dust and filth. The AC unit was noisy and rattling all night. Very little soundproofing in the room, could hear the neighbouring rooms very loudly and the toilets flushing. The bathrooms stank and the ceiling was covered in mould. The shower did have good pressure, however the shower itself was filthy and stained, the shower floor was once white but is now orange! We were glad that we only stayed one night and were extremely disappointed with the rooms! ||It seems money has been spend in the bar and reception area but the rooms have been long neglected. We were expecting a nice, comfortable overnight stay, and instead got filth and very little sleep.

The location for this hotel really is excellent. You are right in the heart of Troyes. The secure underground parking underneath the hotel makes it super convenient. The room that we had was large and quiet. The bed was very comfortable. ||The less positive aspects of our stay were the unfriendly welcome and tired state of the room. Given the age of the building, it's not surprising that the natural light was poor. However, there is no excuse for not having proper lamps so that you can read. It is not at a four star standard with little attention to detail. The breakfast has limited choice and is overpriced. ||It is certainly not a bad hotel. However, the lack of attention to detail and unfriendly welcome makes it not somewhere that I would rush back to. Let's hope that a forthcoming renovation improves it.

Fantastic location except taxi cant drop off by door - hotel disappointing, definitely didn't feel 4 star. Too expensive for what it was.

Fantastic location, very helpful staff, great parking arrangement, good breakfast. Rooms need a good deep clean and some care and attention to address damaged fittings, marked walls and general tiredness.

When we booked this hotel we wanted to be near the centre of the city but didn't actually realised how close it was. Within 20 yards around a corner we were in the main town square. Tucked away down a little cobble street with Tudor type half timbered buildings it was like stepping back to a Shakespearian time. Whilst the beautiful building looked it's age outside, the inside certainly didn't. The reception area was modern with a very comfortable adjacent lounge area. The room was well decorated and had a large comfortable bed. The room, and in fact all the hotel, was spotlessly clean. Whilst we didn't have dinner at the hotel, there were numerous eateries within a few yards. Breakfast, the usual buffet, was excellent. Normally parking is available at a cost.

HOTEL TO BE AVOIDED We stayed at this place end of December for 1 night and got assigned room 106. We booked the hotel thinking we'd have a nice luxury stay at a 4-star hotel at the end of our vacation. Unfortunately, this was not the case at all. We arrived around 6.30pm. Room 106 was freezing cold. The receptionist tried to help us by setting the heating to 28 degrees and full blast. This didn't solve the problem since the heating unit is located in the hallway, and not in the room. There was no possibility of changing rooms. After three hours, it was still as cold as ever. The heating turned off for some unknown reason and the night receptionist tried to turn it back on with partial success. Even at full power, the system failed to heat the room, the main reason probably being its position in the corridor, not in the bedroom. We had to put on extra day-clothes to sleep! This is totally unacceptable for a 4-star hotel room labeled “comfort room”. There was no comfort to be found. We paid 175 Euro for this stay at check-in (unfortunately)! We kindly asked Mr. David Abi Aad, the Manager, for at least a partial refund, which he simply refused to do. Unfortunately we cannot recommend staying at this hotel.

Dirty and scammers!! We stayed here for two nights in the ‘Junior suite’. It was so dirty inside the room, no pillow protectors so disgusting stains on the pillows that you could see through the cover. We had to ask for extra pillow cases as we felt uncomfortable sleeping on these dirty sheets. Hairs found inside the bed also and shower. Layers of dust everywhere, there was a layer of grime beside the bed and the balcony had croissant crumbs all over the tables and chairs. Dirty marks and stains all over the walls, the room itself is so dark and dreary, we paid over 550 for two nights for this!! The room feels more like a brothel instead of a 4 star hotel. I have stayed in cleaner motels! We did not bring this to staffs attention as you should not have to tell a hotel to be clean especially when you pay this much! To make matters worse, we paid for our room in advance. However, an additional 100€ was taken from our account without notifying us they would do so, nor our consent. Only that my wife checked her bank account she noticed this. We were told this was a ‘guarantee’. This makes no sense and we had paid for everything upfront even parking! When we asked staff they told us it would be refunded however we still have not received our money back. We have rang and they told us they would call us back, still no call!! On the phone they tried to say they couldn’t see our booking, this was the day after we checked out! We seen from other reviews that this has been done to others! We have stayed in at least 20+ hotels around France, a mix of both budget hotels and expensive 5* hotels and we have never been charged for a ‘guarantee’!! Stay far away from this place it’s so dirty and taking money from people hoping they won’t notice! I’d like to meet the person who consented to this hotel getting 4 stars! A joke!!

Wonderfully positioned hotel with the added advantage of unground parking. Staff very helpful, reception beautifully designed as was the breakfast room. Sadly that is as good as it gets. The room was very average and that’s being kind. Dated is one thing, grotty is something else, how this hotel retains a four star rating is beyond me. Given how lovely reception is, perhaps it is being slowly renovated room by room but I’d look elsewhere if visiting again until the rooms meet what is expected from a four star hotel. No restaurant but so many to choose from literally from walking out the front door to the hotel, it doesn’t present an issue as the choice is limitless, which is perhaps why the Hotel doesn’t operate it’s own offering.