Tatiana S.
Google
Thank you to the manager for his Kindness and warmth.
While we heard the food is tasty, for those who were welcomed inside, we discovered the managers does not honor réservation agreements, AND blames the customer for it... Clearly knowing we are staying nearby as well. Eating great meals regularly in Switzerland and around the world, it's been a while since we came across this level of poor service. POST extremely courteous REPLY: - We thank you for the time you took to write this long reply instead of making me and my family feel welcomed at your facility. I arrived at 21:46 (which is the end of your "accuracy of account"), not 21:47 - but it is true, you ignored my for a minute before the first time you started to blame me and my family and making me stand there and listen to your very rude explanations. Which makes it completely unimportant at this point what happened prior to this and who was responsible for the misunderstandings. Just so that the public (and the owner is aware) - the reservation WAS made, including for a CHILD - and DESPITE discussing and agreeing that the kitchen would wait for us closer to 22:00 p.m. NO apology was voiced for the situation, and not even a drink was offered at the bar while the situation was being resolved. I wasn't even offered a seat. ALL it would have taken, is a nice phrase and "sorry for any misunderstanding". Being RUDE to the CUTSOMERS for ANY situation (and there are ALWAYS TWO sides - is ALWAYS the wrong choice). My account was rather accurate. And my husband will write a more complete/accurate description of events if this is important to you, but please do not write lies on his behalf. Clearly you as the management do NOT take pride in your hospitality... as the readers will be able to appreciate. I feel sorry for the wait staff, they seemed nice actually. Between Bangkok to New York, this is sadly for me the worst review I have ever left so far. Again, All it would have taken is a POLITE excuse. Thank you again for your warm welcome and kind response. Best of luck and kind regards to the team.