Le Royal Hotel Beirut

We booked the Superior Room, 1 Queen Bed. We were so excited because the room has a private pation and pool. When we got there, we had the worst experience. First, the room smelled horrible. The furniture were all dirty you don’t even feel you want to sit on the chairs or the couch. The private pool was very shallow. It was half way filled. There were all bugs in it and the bottom was covered with sand. It seems like they haven’t maintained the area in such a long time. We asked to change the room. But, the second room we saw had rhe same smell. Then, we were offered a third room. It smelled like it was sprayed with purfume. We asked to cancel the stay but they only agreed to refund the second night. Even though, we paid $310 for the first night, we did not stay. We preferred to take the loss rather than staying in this hotel. It is rated as a 5 star hotel, but it really should be a 1 star.

I had high expectations when booking Le Royal Hotel Beirut, especially after paying $248 for one night, thinking we’d have a peaceful and luxurious stay after our wedding. Unfortunately, it turned out to be one of the most disappointing hotel experiences I’ve ever had. From 8:00 AM, we were woken up by constant banging and drilling coming from the room next door. It was clear that maintenance or construction work was being done right next to us—on a Sunday morning no less! We immediately called reception to complain, and while they stopped the noise temporarily, it resumed again an hour later, ruining any chance of rest. I didn’t get to enjoy the stay, and definitely didn’t get the sleep I desperately needed. When we spoke with the manager, instead of offering a refund or something meaningful, they offered us to stay until 7 PM. That’s not helpful when I live in Beirut and don’t need a few extra hours—I needed a quiet, restful night, not a day extension in a room that had already been disturbed. It’s unacceptable to charge premium prices and subject guests to construction noise without any prior warning. The staff’s response was lackluster and did not reflect the level of service expected from a so-called five-star hotel. I do not recommend this hotel to anyone looking for peace, professionalism, or proper hospitality. If you care about your sleep, your comfort, or getting value for your money—look elsewhere.

The only thing good about this hotel is its location. Customer service starting with front desk receptionists, rooms manager (she is a lady but will not say her name out of respect), bufet manager (also a lady), is very bad. The rooms with all furnitures are very old. I mean please do some kind of renovation! Very tiny 2-seater sofa bed that looks so ugly inside out with 1 additional armchair only and huge empty space! I Was NOT expecting to have this experience at the famous “Le Royal” especially after paying 420$/night for 1 suit.

We visited Lebanon from the UK after a very long wait and decided to stay at Le Royal. We loved every minute of it, mainly due to the friendliness of the staff and some great facilities. We would like to mention Angy and Elissa in particular, who both made us feel at home and showed a great deal of professionalism and were super helpful throughout our stay. Whilst the hotel could do with some refurb as the interior looks a bit dated, the main facilities such as the spa, the pool and the gym are still in great shape. If you are a tennis lover like me, you have access to an outdoor court at the hotel (and an indoor court at st Rita, a 2-minute drive down the hill). We will definitely come back soon.

Horrible service first the delivery is not allowed near the hotel if you ordered something you have to go all the way down to get it second the room is beyond 2 stars the furniture is so sold third you have to pay deposit of 100$ or they will actually close the fridge with a key that is so rude so disrespectful we went to hotels in france united states turkey UAE never had anyone did this horrible stay never again

To be honest, I called to reserve their meeting/event room. The person in charge was kind, she requested I text her on WhatsApp, and she suddenly disappeared. Disrespectful!

I went with my husband and son to le Royal hotel for a fun weekend! we took the package which includes tickets to the watergate, breakfast and junior suite room… An unforgettable experience for my son and us a a family! My son had a great time at the watergate, jacuzzi, the indoor pool with an amazing sea view! the room is a duplex suite with a lovely sea view! Wow😍 i was impressed because all the furnitures of the hotel are renovated! the hotel has an amazing smell! and the spa was lovely! i did a facial and the spa uses biologique recherche i loved the results my skin was glowing after the facial! the hotel is clean and smells so good and is well managed! My son is still talking about our fun lovely getaway!! the sea view @ le Royal hotel is unique ! the outdoor pool and le jardin restaurant … we loved everything! it was way better than expected!!

Such a great location and very good service! our four nights vacation stay was beautiful, relaxing and memorable. The spa is beautiful, the outdoor pool is wonderful and the rooms are very comfortable. We also had a connected room and it was seamless. The children and adults had a great time. Breakfast was included and it was spectacular! I recommend this location easily!