marinastanna
Google
My husband and I stayed in Quebec City for a couple of days and chose this restaurant based on the excellent Google reviews. We made a reservation for 9 p.m., one day in advance. We were really excited, expecting a high level of cuisine and service.
When we arrived, we were offered the 7-course discovery menu for $155 per person, and we gladly agreed. The dishes looked beautiful and were quite unique in taste. We were waiting for the main course, and finally, the duck was served. It was cut into small pieces but looked raw at first glance. I thought that couldn’t be possible in a fine dining restaurant, so I tried to cut it with a knife — but it wouldn’t cut at all, and blood started coming out.
I assumed it might be the chef’s intention, so I tried to taste a piece — but it was impossible to chew, and I had to spit it out.
A waiter came by. Unlike the previous servers who were professional and attentive, this one seemed careless and in a hurry to finish his shift. He saw the untouched duck on my plate and the piece I had tried. I told him the duck was raw. He asked if I wanted it cooked more. I said, “No, I don’t want this dish anymore.” Then he asked, “You didn’t like it?” and I replied, “The meat is not chewable.”
I’m not a person who likes to complain, but I expected at least an apology or for him to tell the chef. Instead, he silently took the plate and left.
When he brought the bill — $360 — he also reminded us that we had to select the tip amount first. My husband said we were disappointed and didn’t leave any tip. The waiter muttered, “It’s not my fault the duck was undercooked,” turned around, and walked away angrily.
I told him he should have informed the chef or manager that a guest was served raw, poorly prepared meat — but he just stormed off.
We quietly stood up and left this “fine dining” restaurant, paying $364.47, feeling completely disrespected. No one apologized. No one even said goodbye.
Maybe the reason was that our reservation was late — 9 p.m., and the restaurant closes at 10:30. It seemed like everyone just wanted to go home, and the chef didn’t finish cooking the duck, while the waiter pretended nothing happened and still expected a generous tip.
The night before, we had dinner at a small restaurant (I don’t even remember the name) that cost us $125 for two, and we were amazed by the food and service. We truly expected a world-class experience at this “starred” restaurant and were ready to pay for it — but instead, we left with deep disappointment and the unpleasant aftertaste of raw duck.