Le St-Martin Montreal Hotel Particulier

We recently vacationed in Montreal, Canada, and stayed at Le St. Martin Hotel Particulier for 3 nights. We were very impressed with the Hotel’s staff who were accommodating and gracious in assisting us with our reservations. The room was well-appointed with lovely robes and slippers, tastefully decorated, and meticulously clean.|Meghan C. and Medhi A. were exceptional in providing notable customer service. We also wish to acknowledge Gingo, the Valet, for his recommendations of tasty restaurants and “cute” coffee shops. The Hotel Particulier treated us like family; and we thank them for their gracious hospitality.

Right from entering the door, the staff were helpful and kind. Check-in was very quick and seamless. The room was a good size and the bed was very comfortable; I had great sleeps while I was there. I also liked the Nespresso machine in the room that made very nice coffee.||I liked that the hotel was so well located (very near the VIA train station and SIMONS department store for great Montreal shopping).||It was spring and rainy which I think is perfect weather for their outdoor, heated pool! And while I do like sustainability and saving power, the timers for the heat & jets weren't working during my stay (though the pool was still warm & I enjoyed it during the rain!).||The morning breakfast was a lovely start to the day

Really nice hotel situated right in the center of downtown Montreal, you got tons of shops and restaurants around you. The room was fantastic, lots of light and big windows, with the best thing being the bathtub. There were two TVs, one in the bedroom and one right on top of the bathtub, unfortunately none of them were smart tvs so hope you like local programs. The pool was out of service and it was a bit annoying to find out on arrival since we had in mind to make use of it, for the future I would suggest more transparency on it. The staff were great and always available to help. Overall a positive experience but being on the expensive side I would have expected the pool to be fixed promptly instead of taking weeks.

The hotel is very conveniently located. It is very close to many great dining and shopping options and the subway is a very short walk away. The area is very nice and we felt safe walking to our hotel at night. It was fairly quiet during our stay, a little noise from the street during the day but that’s to be expected when staying in a city. The staff are very friendly, courteous, helpful, and attentive. Our room was spacious and clean. We loved the large tub, even the shower was pretty roomy! There were sliding shutters doors between the bathroom and the main room area which allowed for privacy when desired. The only thing I’d note is that it doesn’t offer much in the way of… noise privacy when using the toilet. Something to be aware of if you’re sharing the room with someone. Otherwise we were very satisfied with our stay and would recommend this hotel for anyone looking to stay near Downtown Montreal.

Very Disappointing! I booked two rooms well in advance and was aware the bar and restaurant were 'temporarily closed". Nothing indicated, however, that the pool was closed for maintenance. The pool was the amenity I was most interested in. At no time or place does the advertising indicate this problem. When I checked in yesterday I was NOT told the pool was down for maintenance. I only discovered after heading down to it and seeing a sign posted on the poolroom door. Had I been told this I would have cancelled the reservation and gone to Hotel Bonaventura a few blocks away. We had a great experience there a few months ago but wanted to expand our 'hotel experiences'. Now I'm stuck in this place with no bar, no restaurant, no pool and a tiny gym that can only hold 3 people because of only three pieces of equipment and a tiny room. Needless to say, I contacted the front desk about the pool closure and also Hotels.com. The manager called me this morning and offered me free breakfasts. I don't eat breakfasts and even if I did that isn't a substitute for not having the pool amenity. The rooms are nice and the staff is nice, though...but that's to be expected. Personally, I feel like vital information was withheld from me intentionally. I checked the hotels website again and there is still nothing about the pool being closed. If anyone plans on staying here, you'd better call in advance to see what actually exists and don't rely on their ads.

Good location. No problems with checkin and checkout. Did not try the breakfast. We stayed for 4 days. Friendly staff. Room and bed and bathroom fine. Temperature control worked fine. |Housekeeping, however, needs to improve their quality control. Day 2 they forgot to supply clean hand towels. Day 3 they forgot to wash the dirty wine glasses. Dusting of the desktop also not done for the duration. For an expensive hotel, not really up to par, otherwise a pleasant stay.

Top notch hotel. Great hotel with an excellent location for a business trip. The hotel was modern and clean. The breakfast was included with my stay and it was high quality. The only downside was that the pool was small and the gym was also small. For business travel it was perfect.

I was a little worried reading some of the negative reviews but this hotel was awesome! All the staff were friendly and helpful valet service was great. Our room was very clean and the bed was super comfy. Walking distance to great restaurants. Definitely plan on coming back! The only drawback is it’s a bit confusing where to park when checking in.