Le Strato

Terrible experiance. stayed here again repeat after last year (2024) and will NEVER stay here again.the GM is curt and rude. The front desk keeps changing and confused. The spa was terrible. They had kids running wild with no lifeguard on duty. The breakfast was erratic on service. The concierge messed up our reservation so we had to scramble last minute for lunch on the slopes. Just a total waste of money. Only saving grace was the fee old staff like Nicolas in the ski room or some F&B staff. |Cannot call this a 5 star !

Our family of four stayed at Le Strato, Courchevel 1850, France over the 2024/25 Christmas and New Year’s holidays for a total of 11-nights.||The moment we set foot in the lobby of the hotel we were greeted by a warm, courteous, welcoming staff that made us feel as if we were longtime friends. Every person we came in contact with at the hotel was the epitome of professionalism, and there was a sincere friendliness from everyone that made us feel part of the Le Strato family.||We especially want to single out Pierre our concierge who was by far the best concierge we have encountered in our many travels. Whatever we needed he accommodated us. From shuttle-service, to confirming driver arrival times for our excursions, to lunch reservations in town, or changes to existing dinner reservations in the hotel, he made it all happen with a smile, and a “can do” attitude. He was personable, professional, yet friendly in a very genuine manner. Our family cannot say enough good things about Pierre.||Finally, we want to commend the restaurant manager, Jalen who was also professional, friendly, and accommodating. He always made us feel welcome, and special as we entered the restaurant for breakfast, or dinner. ||The Le Strato management deserves high praise for their entire team, and the care given to guests. We couldn’t have asked for a better stay than they provided our family.

As a regular skier and visitor to Courchevel and a fan of top tier hotels like K2 Palace, Hôtel Barrière, and Cheval Blanc, my recent stay at Hotel le strato did not meet Courchevel’s high standards. Pros: Clean and nicely designed rooms. Good restaurant, though adding more dining options would improve the experience. Cons: Bathrooms need improvement. Small gym with limited equipment. Inefficient spa and crowded ski room (also inconveniently located on a blue slope , not the best for kids and beginnes). Concierge is understaffed, making service slow and ineffective.Some of them were rude. The GM lacked customer focus and problem solving, dismissing requests without effort . SLH member benefits were not honored, despite multiple follow-ups. Despite sending multiple emails, nothing changed, nor does it seem like anything will. For the cost of two suites for a week 30000€, I expected much better service. I hope management takes this seriously if they want to reach the standards of other luxury hotels in Courchevel and to retain customers.

This was our first trip to Courchevel and we had an amazing experience thanks to the whole team at Strato. I highly recommend this hotel to anyone who wants a luxury ski holiday. ||- Location: Strato is very well located with ski in ski out access and amazing view of the mountains. The location is also more quiet than the village however extremely convenient to move around thanks to the complimentary shuttle cars. ||- Ski room: I'm beginner however had an amazing experience thanks to the whole team at the BO ski room, it's a truly luxury experience and always great to chat with the team before and after ski. ||- Spa: Strato has a pretty large spa compared to the size of the hotel, the pool is very nice and has great view of the snow mountain. ||- Service: This is where Strato truly stands out. We have stayed in many luxury hotels around the world however Pierre is by far THE BEST concierge I have ever come across. The pre arrival arrangements were extremely helpful and Pierre knows everything about Courchevel inside out, and always happy to help. Our stay could not have been as good without Pierre. ||Thank you Pierre and the whole team for the amazing stay. We will be back soon.

This service is beyond all the expectations! Also the ski-in / ski-out slope is really convenient and easy to get. I do hope to come back as soon as possible. Thanks to all the team for making this holiday special ❤️

We had a wonderful stay here. The staff could not do enough for you. Everything was taken care of. From unpacking your car and bringing your bags to the room to sorting out your reservations (I would suggest to make your reservations in advance. As we visited in high season some of the places we had in mind were already full and we couldn’t get in). They took us to and from the town whenever we wanted. Even greeted us with our jackets after dinner in town to bring us back. The service is truly above and beyond. Ski room is wonderful, they take care of everything. They even help you with your equipment, ski passes and greet you with warm crepes after a long day of skiing. Restaurant is wonderful. Every dish on the menu we had was great. They even offered to make an off the menu item for my husband which was incredibly nice and tasted great. Breakfast selection isn’t large, however everything they have is extremely delicious. Definitely recommend ordering from the menu as well. Had the best French toast I’ve ever had here. Room was gorgeous and comfortable with everything you need. Closet was spacious which with the amount of gear needed for skiing was definitely a bonus.

Wow, wow, wow. Truly 5* - if you're contemplating staying - don't debate and book! We stayed here for a special ski trip to Courchevel - our first as a couple. Everything was absolutely outstanding. The best hotel we have ever stayed in. Gorgeous corner room with so many luxuries including tv in the bath! Turndown service was perfect and shuttle service into the village was brilliant to experience everything in Courchevel 1850. ||Staff could not do more for you. Amazing food both dinner and breakfast were delicious and truly 5*. Lovely quiet hotel, the perfect level of boutique. After a long day ski the spa was exceptional to sort out our sore muscles and was almost always just me and my partner. ||Honestly can't thank Le Strato enough for making this truly a holiday we will never forget. As soon as we can we would love to come back!

Just visited the spa ( have been coming here since it opened ) Totally disgusted by the manager Mathieu Petit attitude to my family and my father - we asked to use the facilities at the front desk of the spa and was told no problem - while the whole family was in the jacuzzi we were asked to leave - i am unsure if this man has worked in a service industry but clearly does not understand what hospitality means - apparently they have decided that they no longer allow external guests to use the facilities in the middle of a session - do not visit - this place is is snooty and does not understand service