Kelly P.
Google
We stayed for one night after a wonderful week at Le Tikihau (also a Pearl resort), before heading back home. The reception staff was really kind. Actually all the staff was.
Unfortunately, the hotel is really outdated and in need of maintenance everywhere you look— the bathtub breaking away from the tile with mold in the cracks, the shower faceplate broken off, chipped paint, water damage almost anywhere you look, 100-200 tiles missing from the pool, cloudy looking and cold hot tub. The few updates that look like they have been done more recently— newish flooring in the room, for example— were done with very cheap quality materials and are already breaking down.
The restaurant staff was very kind. However, the food was pretty bad. We had a pasta dish that was noodles and canned tomatoes vs tomato paste. No seasoning or cheese. My daughter ordered a steak and it was a hamburger with no bun. Maybe this is a cultural misunderstanding, though.
We really wanted to like this hotel but will probably use the Hilton or intercontinental for our next stop over.