Peter Harlander
Google
Unfortunately, the service team is a bunch of untrained kids. Despite the good food, the whole evening was unpleasant.
First, they forgot to serve the second course. After waiting for at least 20 minutes, we asked a waiter. (The restaurant was already half empty). He went into the kitchen, looked at the order, and did nothing. Then we asked a second waiter, who really checked the order and asked the kitchen to start preparing the second course.
After we had finished the second course, we were ignored again. They were clearly in a going home mood and had stopped caring for the few guests that were left. After some time, we managed to get a waiter who first told us that they would start cooking (a dish she told us at the order that it takes at least 20 minutes to cook). She asked us if we wanted to wait, nevertheless, as they had forgotten it, too. After we denied and prepared to leave, she came back and told us that it would be ready in five minutes. So we stayed. We got a burning hot dish, which was clearly cooked to hot to be ready faster.
Then the waiter took our half full wine bottle from our cooler while he cleaned the neighbour table and took it to the kitchen. It took ten minutes and the help of helpful Frenchman at another table until they realized their mistake. They brought us back some bottle with the explanation that it was saved from the place where all the dirty dishes are stored to be washed.
We refused the wine because who wants to get his wine from the dirty dishes' place?
When we paid the bill, they told us that the waiters were new and still had to learn. Nevertheless, they refused to deduct anything from the bill. The boss does not allow them to do this.
The food would have been nice, but the evening was waiting, asking and managing the stuff who was completely disorganized.
Far from being enjoyable.
The answer of the owner, who was not at the restaurant when we were there, is not correct.
The stuff has neither offered a new wine bottle nor to deduct it from the bill. Instead they told us that it was saved from the empty dishes and that we have to take and pay it.
And yes we tried to help to young waiters because otherwise we wouldn't have gotten any food. But honestly, it would be the job of the owner to be at the restaurant and to organize his stuff at high season so that we can enjoy the dinner. It's not enjoyable to eat at a place if one has to take care that the food is delivered to the table because the boss is absent.
