Issa L.
Google
The staff is very lovely, and it is hard to write this knowing that I feel bad even having to point it out but this place is a MAJOR SCAM. Please do yourself a favor and avoid this place.
We booked the “Superior room”. The only thing it had going for it was the view.
1: Filthy, bedding had hairs, velvet bedding felt disgusting to touch, as if the pillows and throw blankets have never been properly washed.
2: Photos do not match at all, they need to take un retouched recent photos and place them on the website, I know they don’t because no one would ever book this unless they were desperate.
3: Filthy rooms, horrible design, it looks like mid “remodel” gone wrong, bathrooms are completely different and old world. Hairs in the tub, hairs on the bed. Bathroom pipes smell terrible the rooms smell like the drains. Paint and wallpaper peeling, dirty tiles, the back boards of the bed were broken.
4: Location felt unsafe, our uber driver literally told us to be careful as we were getting our bags out. The street its on is populated by what seems to be displaced people getting in fights and up to no good. This one is not their fault but if you are concerned with safety.
5: Here comes the scam. We were given the wrong room with ugly outdated bathroom, then moved to the room allegedly in the photo with the clawfoot bathtub that was not even clean and had hairs in the drain. Windows dont even open and the handles are broken. We saw another room before it, that had dirty walls, it’s like not one room is decent enough.
There were bugs on me as my boyfriend was downstairs trying to get a refund for the stay so that we could immediately go to another hotel. They would not give us our money back. It was genuinely a nightmare experience.
I feel so bad for the employees who have to deal with this, an absolute shame on the owner of this place. It’s disgusting, not even an american motel would do you this dirty. We have reached out to Delta where we made the reservation to make sure this place is not listed in their suggested offerings.
So sorry for anyone who has to work here, it is dismal and the grime and smell is not something I could handle more than once. Again, the staff was very sweet and seemed to understand how dire the situation is at this place.