David W.
Yelp
Unbelievably bad service.
I ordered the curry mussels and was totally prepared to write a glowing review, but then things ended in disaster.
I asked for the check and while waiting patiently, I gathered my things and put on my coat, because I had somewhere I needed to be immediately afterwards. Even after I'm buttoned up and ready to go, the check still hasn't arrived. Meanwhile, my waiter is moving about, cleaning and setting up tables... for no one. There is no one waiting for a table, half the restaurant is empty and no one is coming in. Why couldn't he just give me my bill in the time he is doing all of that?
15+ minutes pass of me watching my waiter puttering about. At one point he just stands there and looks around, as if he has idle time on his hands. At another, he grabs a towel, wipes his forehead, and puts it back. I'm about to lose my cool, so I get up to find someone with a credit card reader to hand over my card.
Apparently they have this really inefficient system where the head waiter (or manager?) is the only one allowed to use the point-of-sale system and therefore handles ALL the table assignments and ALL the bills, hence the major backup. I walk over to him and that's when things really went to crap.
The aforementioned head waiter tells me they are not accepting cards because they got hacked (likely story), and in a patronizing tone, emphasizes that he told me that upfront. This is absolutely untrue; first of all, I would definitely have remembered that, and second, he wasn't even my server - at what point would he have told me that when we never even interacted except when he pointed me to my table?
I didn't have enough Euros on me, so the man tells me I have to leave behind my photo ID as a security measure while I run to get more cash. The restaurant is near a highway and the nearest ATM/bank is NOT close at all. By the time I return to the restaurant, the doors are already locked and I had to ring the bell; just to give you a sense of how long this ordeal had been dragging on. In the time I was standing in the doorway, I looked for signage warning of the payment systems issue, and of course there weren't any.
In total, this whole mess cost me anywhere between 45 minutes to an hour of my time that I will never get back. The entire staff was completely unapologetic and displayed zero empathy for the inconvenience. The head waiter was particularly smug, dismissive, and condescending. His rebuke that he had told me about the payment situation upfront was both false and totally unnecessary, as if he felt he had to be in the right in this situation. Don't try to assign blame to your customers when they've done nothing wrong.
I really wanted to like this place, but I was left with such a bitter taste. There are so many other options for mussels in this city, not worth it at all.