Jeremy Bolf
Google
First, the food quality is good. They local source whenever they can, which is great, and the ingredient options are nice and diverse. However, they work at a snail's pace. If you walk in the door at lunch time hungry, you will be ravenous by the time you get to the counter. Expect a 30+ minute wait from just inside the door to place your order. It. Should. Not. Take. That. Long. No call aheads or online ordering, either. They still have a line and a demand, though, so good for them. Just be prepared to wait.