Brad K.
Yelp
My wife and I had booked a room at Leaside Manor months prior to our wedding. On our wedding day, a family member went to drop off our bags and explain that our wedding was taking place during normal check-in hours, making us unavailable for check-in ourselves. No special instructions were given, and no key was provided, so when we arrived at 1:30am and found ourselves locked out, we rang the bell. The woman who answered the door, Cathy, immediately scolded us for ringing the bell and not following proper procedure, and proceeded to be extremely condescending and rude to my wife (still in her wedding dress!) and I while begrudgingly showing us to our room. We decided to leave based on the extremely poor reaction, and admittedly by this time had become quite upset. When we returned the next morning to try and discuss our concerns, the same woman told us to leave the property or she would call the police! At no point in our discourse on the night of, or morning after, were we informed as to what it is that we should have done.
I cannot believe that anyone in the hospitality industry would behave this badly to paying customers. There was a communication breakdown somewhere in the chain during the day, and while I can accept that we were unaware of Leaside's policies, I cannot accept the manner in which we have been spoken to. The rudest, least empathetic, humourless person I have ever met in many years of travel.
We had an otherwise incredible wedding day, but Cathy at Leaside was just an utter and complete disappointment, to say nothing of insulting.