Matilda L.
Google
This was 100% my favourite place for a very long time but lately, it seems things have changed. The last few times I ordered xiao long bao, the skin was already broken on most of them and the soup had spilled out. The other dumplings are still good, but this is very disappointing. However, what made me even sadder was the service last time I came here. For context, I’m currently unemployed and I only come here as a treat in any case. I was one of two more customers sitting together on another table close to opening time. The other customers, received a complimentary dumpling which seemed to be a new recipe to try
while I did not get one. This was very strange. I can’t say if they go here more often, but either way, it felt dismissive. In the end when I had payed, the staff took my note and said “thank you, goodbye” immediately without bringing back my change. I always tip when I come here, but this time I could’ve used part of the change. I waited a while hoping it would come before leaving but instead the staff was setting up their own dinner, which is often what they do at opening, however it should not be prioritised over polite service. What has always been my special treat (I even came here for my birthday) felt pretty sour on this day. I’m not sure how I feel about it now, but if there is a next time, I’m definitely asking for my change back if this service continues. Never had this issue here before. Please take care of it :(