A P
Google
I am writing to express my dissatisfaction with the service I received at your Tuchlaben store on December 23rd, around 4:00 PM. I purchased a small gift, a box of matches, and politely asked if the store could wrap it as a gift. To my surprise, the young male employee refused, stating that they do not offer gift-wrapping and only had gift bags available, which would cost me extra.
This was particularly upsetting because I am a regular customer at this store, and during the Christmas season, I have seen other customers receiving gift-wrapping without any issues. What was even more distressing was that the customer after me was offered gift-wrapping for their purchase. This situation left me wondering: was I treated this way because I am a foreigner or because I made a smaller purchase?
I understand that I may be considered a small customer and that my purchase might not make a significant difference to the store, but I want to make it clear that this experience has led me to decide not to shop at your store again. You have lost a customer due to this incident.
I felt humiliated and belittled, and this experience has left me very upset. I believe all customers, regardless of their purchase size or background, should receive the same level of service and respect, especially during the holiday season.
I have already written to your customer service to request appropriate action be taken regarding this matter, but I wanted to ensure that it is addressed properly.
I trust you will look into this situation and take the necessary steps to prevent similar incidents in the future.
