Tom S.
Google
I really want to commend this hotel for going truly above and beyond when it comes to hospitality. Despite receiving a notification from Booking.com that I had cancelled, they kept the room in reserve for me.
When I arrived, they informed me that I would have a place to sleep and it was cheaper than the room I had initially booked. I think this shows real honesty and integrity.
When I arrived at breakfast 20 minutes late, I didn't expect so much as a slice of watermelon but they fried me an egg, prepared me a plate of delicious fruit, and politely asked me to be on time in the future. Again just showing that hospitality is really something they take seriously. The room itself was really pleasant. Despite being close to reception the noise was minimal. They were very understanding of last minute changes, polite, friendly, and seem genuinely interested in what I was up to. These little things go a long way and I really want to shout them out for being above and beyond what I'd expect - but seriously, don’t be late for breakfast.
Highly - but recommend for anyone in town. Great location, lovely hotel, and people who know what a big difference the little things make