Paz Villanueva V.
Yelp
Yelp review
Rating: (1 Star)
I had a terrible experience at this Lee's Sandwiches location on March 2, 2025, at around 10:20 PM. The staff, particularly Aida, the shift manager and Tony Yu, were extremely rude and dismissive when I asked for assistance in placing my order. Since I couldn't reach the upper part of the self-order kiosk, I requested help, only to be told that they were too busy to assist me.
After struggling to place my smoothie order with the help of another customer, I waited 20 minutes for my food. As I turned from the cashier, my 3 smoothies in a tray accidentally slipped and fell to the floor. Instead of handling the situation professionally, Tony initially agreed to replace it, but the night shift manager refused, rudely blaming me for being "incompetent."
When I pushed back against their unprofessional behavior, Aida and Tony became hostile, threatened to call security on me, and agreed for me to call the police. This level of disrespect toward a paying customer is completely unacceptable.
A kind Vietnamese customer offered to pay for my replacement smoothie just to de-escalate the situation--a level of compassion that the store's own staff failed to show. When I finally received the replacement, my Good Samaritan requested a bag to help me safely carry my drinks, but Aida and Tony refused, making no effort to prevent another accident.
This was one of the worst customer service experiences I have ever had. If you value kindness and respect as a customer, I highly suggest avoiding this location. I hope management takes action to train their employees on basic customer service, professionalism, and human decency.
Do better, Lee's Sandwiches!
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