Joel W.
Yelp
This is the worst resort we have ever been to anywhere in the world!
The worst management ever! No one is held accountable for anything! It is divided into sections w/o anyone to help with issues from other sections - problem with the hotel, you need to text them and hope for a response! Problem with the theme park, do not ask at the hotel because they blame it on the park and the park blames everything on the hotel, or the subcontracted lifeguards, photo company, or some obscure group where you cannot get any satisfaction.
DO NOT buy the photo package and expect anything like Disney! We bought the package for the three days at the theme park and all day long there are 3 or 4 possible photo opportunities - the one or two theme characters walking around - no photo person to be found. At Disney, we always get 100's of photos to choose from. The Legoland photo package is a supreme ripoff!
The hotel advertises a pool but they close the pool once or twice a day blaming lack of lifeguard staff yet since this is subcontracted, no one takes responsibility. We asked in the mornings if the pool would be open all day and of course, no one could tell us!
They do have room cleaning and towel replacement. So, no wash cloths, no face towels, but they did change the bath towels. There is no place to put any clothing so you need to live out of your suitcase.
The hotel charge includes a free breakfast of eggs, bacon, and tater tots. Anything extra (French toast, fruit) costs more but is very reasonable. Of course, our eggs, bacon, and potatoes were cold every day!
There is no phone in the room because there is no one to call. There is no front desk and all communication is by cell phone texting.
The hotel website is horrendous. Want to stay more than two days, you need to call and the staff is quite nasty on the phone.
Want the photo package (before we knew it was a ripoff to collect money) for three days, they can't do it. Instead, we paid and had to repeatedly go to the photo booth at the entrance every day to get it to work. This required dealing with a single employee handling issues, taking photos, collecting monies, and trying to figure out more than a 2 day photo pass.
Now, we are home from the horrible trip and we cannot download any photos. We emailed the photo subcontractor and all they say is they are having a high volume of issues and will eventually get back to us. Did they contact you? Well, they did not contact us either!!!