Ilya S
Google
We've just had a great stay in Legoland Hotel, Friends themed room with HB. Overall stay was great with above expectations service - the team is really making a great job and we'll definitely return thanks to amazing team and service. We've stayed in Lapita before, but Lego team won our hearts now )
Great surprises:
- Room accommodates 5(!) people - one king bed and three full-size bunk beds.
- Great service in the common areas - everyone is so nice and attentive, esp. JAHID at the Lottery stand - this guy made us smile and laugh every day, very smart - definitely deserves promotion! )
- Ladies on ticket stands - I've lost contact with my wife once so they've issued new tix and I was able to find her in the park.
- Rooms are VERY clean every day, I've expected problems based on reviews, but in our case it was 5 stars and couldn't be better. Thinesh and Omar from service/cleaning did a GREAT job during our 5 days stay.
- Breakfast food is quite nice, dinner also had enough variety. Not great, but good enough for our spoiled taste.
What could be improved:
- Cooking eggs on breakfast on request (instead of pancakes) - it's a standard for hotel now. There were many ready-made options (hard boiled, omelette, scrambled, over-hard), but my daughters eat only sunny side up (sometimes over-easy) and were a bit disappointed.
- Breakfast area appearance could be improved - despite great lego features place feels a bit cheap and not cosy - some paintings on the wall could improve situation. I believe could be easily improved by decorator w/o expensive redesign.
- Hand soap in the hotel room smells awful. Something with a neutral scent would be much better. I washed my hands on the first day and couldn't eat)