LEMAIRE | Elzévir

I bought a bag from this shop. Right after checking out, I found a large cockroach inside my shopping bag. It’s completely unacceptable from a hygiene standpoint. To their credit, the staff responded politely and handled the issue well. But this incident raises serious concerns about the store’s cleanliness. I hope the store can improve in terms of hygiene.

The staff was really helpful and kind :) He helped me to try different colors and sizes of the bag freely. I was in a hurry due to the limited time for train schedule but the transaction incl.tax refund guidance could be completed very quickly manner thanks to the staff. His english was also perfect and would recommend this shop to shoppers.

I love Lemaire and own several pieces from them. I bought a pair of piped flat slippers a year ago from their website, but after a year, the shoes started to fall apart at the sole. So I asked if they had any repair service. They suggested sending the shoes back to the manufacturer for repair and stated that it would take up to a month. I agreed and sent my shoes in the second week of April. It has now been more than a month, and my shoes are still being repaired. They have such horrible customer service—they can't even provide a timeline. I asked them to send me a new pair instead, but they refused. Lemaire claims to be a luxury brand, yet they can't even maintain high standards in either their products or customer service.

Olga was incredibly helpful, she handled my requests very well and went beyond my expectations by bringing new pieces to complete my look. I had a great experience and would recommend her to others!

I had a fantastic experience with Jenny at LEMAIRE. She was professional, welcoming, and incredibly knowledgeable about the products. Jenny took the time to understand my preferences and offered perfect recommendations. Her friendly and attentive service made my visit truly enjoyable. Highly recommended!

Plenty of staff around, but all just standing idle. The moment I walk by, they scatter! And trying their best to avoid eye contact with me. Fun experience of playing the game of hide and seek with the employees in this store! 😂😂

Worst online shopping experience. The 500 euros worth package went lost, and after providing prove of non reception( gardien signed and provided ID) I still receive no compensation after two months of waiting. In the first place to send off a package of this value no protective code was given. I guess the brand is a hype right now but I am sure to say with this service the downfall is around the corner.

Went there at 6.45pm to buy quickly a gift and I already knew what I needed so It was a 5 minute safe buy but the salesman at the entrance didn’t let me in saying it was too late when the store closes at 7. Very rude