LEMAIRE | Elzévir

I bought a bag from this shop. Right after checking out, I found a large cockroach inside my shopping bag. It’s completely unacceptable from a hygiene standpoint. To their credit, the staff responded politely and handled the issue well. But this incident raises serious concerns about the store’s cleanliness. I hope the store can improve in terms of hygiene.

The staff was really helpful and kind :) He helped me to try different colors and sizes of the bag freely. I was in a hurry due to the limited time for train schedule but the transaction incl.tax refund guidance could be completed very quickly manner thanks to the staff. His english was also perfect and would recommend this shop to shoppers.

The staff were friendly and happy to help however they could, the store is beautiful with so many handmade elements that it feels like walking into an artists home. I will definitely be returning.

I want to start off by saying, I love Lemaire, I've been a big fan of Christophe Lemaire's work and also the design ethos and sensibilities that are present in Lemaire's collections. I have purchased many Lemaire pieces online, because I live in the States, so I really wanted to enjoy my experience at the Flagship in the Marais. Unfortunately it was extremely disappointing. The staff here are very dismissive and cold (I'm well aware of this attitude being prevalent in luxury retail SA's, but this was beyond anything I've ever experienced while shopping). I came in with the intention of getting 2 bags and other pieces i've been eyeing, but every time I would ask for help or had any questions, the SA's would barely answer my questions and seemed exasperated at the thought of telling me if something was in stock or in available in a different color. They even forgot my request to check something in the stock room that I wanted to try on. I waited around 10mins before I politely asked again, and they acted like I had grown 2 heads and made it seem like I was rushing them. Also the SA's outnumbered the clients, so i'm not sure why there was even a big delay? I was pretty annoyed at the lack of service, and didn't feel like spending my money here, and left with a bad taste in my mouth. I honestly wished I never went because my positive perception of the brand has honestly gone way down. Please hire a team that wants to be there and help out clients, or at least train them on very basic customer service...If I wanted to get judged by a group of Parisians for 30mins, I would've stood in front of a brasserie in my underwear! Good riddance! Beautiful store though!

Olga was incredibly helpful, she handled my requests very well and went beyond my expectations by bringing new pieces to complete my look. I had a great experience and would recommend her to others!

I love Lemaire and own several pieces from them. I bought a pair of piped flat slippers a year ago from their website, but after a year, the shoes started to fall apart at the sole. So I asked if they had any repair service. They suggested sending the shoes back to the manufacturer for repair and stated that it would take up to a month. I agreed and sent my shoes in the second week of April. It has now been more than a month, and my shoes are still being repaired. They have such horrible customer service—they can't even provide a timeline. I asked them to send me a new pair instead, but they refused. Lemaire claims to be a luxury brand, yet they can't even maintain high standards in either their products or customer service.

I had a fantastic experience with Jenny at LEMAIRE. She was professional, welcoming, and incredibly knowledgeable about the products. Jenny took the time to understand my preferences and offered perfect recommendations. Her friendly and attentive service made my visit truly enjoyable. Highly recommended!

Plenty of staff around, but all just standing idle. The moment I walk by, they scatter! And trying their best to avoid eye contact with me. Fun experience of playing the game of hide and seek with the employees in this store! 😂😂