Ben Sa
Google
We spent three days at this property. The villas themselves looked cozy, and the small private pool was a nice way to cool off. We had two bedrooms and all the necessary amenities.
However, there were several negative aspects. Some of the staff were quite unfriendly (not all). In particular, a larger gentleman during breakfast was very rude and abrasive. We wanted coffee; I drink black coffee, but my friends wanted lattes and cappuccinos. Unfortunately, we were told that there would be an additional charge for those. Why? Breakfast is included, after all. It seemed utterly ridiculous. They made Balinese coffee, which was not just unappealing but downright disgusting. Even adding milk and sugar didn’t help the situation. On our last morning, we made coffee in our room, and it was actually good. Additionally, the staff during breakfast that day were different and very polite.
I also encountered an unusual situation where we couldn't check out an hour or two later because they said other guests were arriving. But check-in is only from 2:00 PM, and we had to leave by 10:00 AM. I pointed out that they had four hours. I was informed that they had two cleaning teams and four villas that were checking out. I tried to explain that if two teams are cleaning two villas, the other two are still empty. It seems they prioritize quickly getting guests out rather than providing proper service.
Overall, the attitude was very disappointing. I wouldn’t recommend this place; it simply isn’t suited for pleasant service.