Berliner
Google
Yesterday I visited my favorite beer restaurant. The best beer in Berlin. Everything was fine as usual, which makes what happened even more disappointing.
Unfortunately, a waiter spilled dark beer (Dolio) all over me and completely ruined my sweater. It was an expensive piece (around €200) and a birthday gift, and the stains cannot be removed. Apart from a quick apology, nothing else was offered.
I understand that mistakes can happen, but in such a situation I expected a more professional reaction and some responsibility. It’s especially disappointing because this used to be one of my favorite places.
Also, wrong bill was provided, on 35 euro more than we ordered. Possible, it was deliberately.
I truly hope the management will take situations like this more seriously in the future.