Tuckerberry V.
Yelp
I'm going to take away a star for service.
I ordered for pickup, and while over the phone I requested country fried steak griddle, to which the person whose name I didn't get repeated my order incorrectly and asked if I wanted the country fried steak and eggs, which I stated no. She then asked if I wanted this country griddle which at the time I thought she was short-hand naming my order, however I did repeat "Yes, the country fried steak griddle."
When I got home from picking up my order, I discovered that my griddle didn't have any country fried steak in it, needless to say I was frustrated and rightfully so. So when I called I then got into a debate with the person who I ordered from originally who confirmed that I did not want the country steak and eggs, which I agreed and stated I wanted the country fried steak griddle, she mentioned that I confirmed with her the country griddle and I did say "yes, the country fried steak griddle verbatim" I repeated myself for clarity so there's no confusion.
Well, I just learned that there is a country griddle and that's what I got, now there was an excuse as to why she didn't understand how the order shows on her end, which didn't add up for me because the menu shows exactly what is available and I read exactly what I wanted. In any case there was no humility in her voice, and while they did call me back to offer me a discount for the next order, it really rubbed me the wrong way. This by no means is a bad restaurant however this experience has put me off of them and I'm probably not going to be back for a long time.
I would recommend ordering in person and dining in, it's likely they're just busy, but in any case I'm kind of done with them.