Jeff H.
Yelp
OMG, truly one of the worst experiences I have had in a restaurant - and what makes it amazing is that the food was actually quite good.
We showed up for our 7:30 reservation on time. I parked the call and dropped off the others. When I came inside, I saw that the rest of the group had checked their coats. An attendant saw me come in and offerd to take my coat. When I asked if I needed a ticket, he said no, he would remember me and remember where he put the coat - that was mistake #1
We sat down and after a lengthy wait, a waiter came over and asked if we wanted drinks - we said yes, and he brought over a wine list. When the wives mentioned they had some questions, the waiter said he'd be right back - mistake # 2 was letting him go. After 20 minutes, I had to beg several other waiters to get him. Finally he appeared and we ordered our drinks. When he brought the drinks, he asked us if we were ready to order. That would have been somewhat difficult without menus 0 mistake #3
I realize this review is getting lengthy, so let we fast forward.....we all order entrees that came with potatoes and broccoli. My wife and her friend asked if they could replace the potatoes with brussel sprouts, and the waiter said ok. I decided to do the same thing - ANOTHER MISTAKE
Now another 15 minutes pass after our appetizers are taken away and the main dishes appear. The wives got what they ordered, but when my food showed up, there was no broccoli. And even worse, my friend, who had ordered the veal chop (and was asked how he wanted it cooked), had veal scaloppine brought to the table. When my friend pointed out the mistake, the waiter said no issue, he had picked up the wrong order from the kitchen and both is dinner and my broccoli would be out "in 3 Minutes".
After waiting 20 minutes, I called the Manager over and said this was ridiculous, and said they had to do something to compensate us for the problems. The Manager said she would do so.
So another 15 minutes pass, and finally the correct food shows up. The waiter who brought it over acknowledged the mistake, and offered to give us a bottle of wine. We said no to that, as we were long finished drinking, and proceeded to eat.
After about 5 bites, my friend just said he was done, as the length of time to bring the food and the lack of respect shown had gotten to him. Getting upset, I went back to see the Manager. As i was talking to her, the waiter who brought the food came over and claimed he was the Manager (so the woman had obviously lied to me). He was not all that sympathetic, especially when I told him that he should comp all of our drinks, along with my friend's dinner. He then had the audacity to say no to comping the dinner, as he said...."why, he ate half of it".
By then I was ready to made a loud incident, but then the waiter/Manager came to his senses and agreed to comp the entree and all drinks.
And, of course, after we paid the bill and got up to leave, they couldn't find my coat, as the guy who originally took it had left without telling anyone where he had put it.
All in all, a TOTALLY AWFUL EXPERIENCE, and I suggest that all who read this review stay away.!