Leonardo Boutique Hotel Maastricht City Center

Perfect, I couldn't wish for more. Very friendly staff, a top notch room and great service. We needed a second hair dryer so we went to the reception even late in the night and staff helped us immediately. When we checked out, staff offered to hold onto our luggage so we could enjoy another day in Maastricht - we didn't even have to ask! They really go the extra mile to make sure you have the most comfortable accommodation and can truly enjoy your holiday. Reasonable prices. I paid a little extra for a better room and I think it was worth it. I could not wish for more. And of course it is a perfect location being a stone's throw from the train station, especially if you plan to travel by train.

Lovely hotel, staff were amazing and extremely helpful. The room was spacious and spotless, nice touch with the coffee machine, bottled watter and a fridge. We stayed Sunday to Friday and room was cleaned on the 3rd day. We did have an issue with our safe, 5 minutes after speaking to someone and the maintenance guy was in and fixed it. Loads of places round about to eat too. We will return.

If you want an extra special stay, speak to Sophie at reception – she’s a breath of fresh air, endlessly helpful, and always positive. The rooms are spacious, beds super comfy, and there was even a radio in the WC (nostalgic Japanese vibes!). Did I already mention how nice Sophie from the reception desk is?

16/04/25 20.30 (approximate time) ||This is first time to stay at your hotel but it was surprise of your services staff. ||"The staff here are very rude and lack any service mind".||I asked if Could I see the wines in the cabinet?  and the first, handsome staff member said I could so I opened it, and then one overweight staff walked over to me very quickly and said very loudlyyyy that I couldn't, that it was personal!! (just known after he is manager) ||After this incident, I have sent an email to report the incident. It turned out that the person who received the email was that same overweight manager. The manager came to my table with an unfriendly expression and asked if we were the ones who sent the email. I said yes!||Manager tried to explain about not being allowed to open the cabinet. I told him that I had asked a staff member earlier and were told that I could open it. The manager just said that we couldn't. In short, he showed absolutely no service mind. ||He looked like he was there to cause trouble, and it felt like racial discrimination against Asians. It made me feel that if a Dutch person had opened it, he wouldn't have acted with such contempt. ||Even the manager at this 4-star hotel is so unfriendly and lacks any service mind. He had no manners and showed absolutely no sense of hotel service. ||I would not recommend this hotel to anyone else. ||

I definitely do not recommend it and never go there. The rooms are small and dirty. If you do not request room cleaning, it is not done. Even if cleaning is done, you see that nothing is cleaned. They said that there were system problems because the hotel continues under a different name and made us wait 45 minutes at the entrance to the hotel. They took the entire amount for the accommodation at the entrance and asked for extra money at the exit, saying it was calculated incorrectly. They made us wait 30 minutes to create an invoice at the exit. The breakfast is not varied and they are rude enough to ask for the room number while you are talking on the phone. There are much nicer hotels. If you do not want to be upset, choose another hotel.

The service was good, and I liked that you could check in online. The rooms are spacious. However, our room had a bad smell that lingered even after we opened the windows for a while.

A most delightfull experience that suited our requirements more than we had expected. A friendly helpful staff, a more than common breakfast with fresh Bread fruit and all what is needed to enjoy breakfast to the full. Nice decorated cosy rooms. At walking distance to the center and located in an area where a lot of nice restaurants can be found for every pocket value and taste. Shortly - very recommendable

Spent some time here twice now with my partner. First time was a year ago over Christmas and our experience was amazing. The room was incredibly luxurious and comfortable. Now a year later we received a free upgrade as a small "thank you" and we appreciate it a ton. Overall just a really nice hotel, easily accessible, good breakfast and friendly staff.

This year for The European Fine Art Fair, we selected Designhotel Upon check-in, we were advised there was a free TEFAF city-shuttle departing every 30 min, starting at 10:30am and hotel parking was located at the garage at the train station - which was a couple of blocks away. 14€ / day However the following morning as we inquired after the shuttle, the girl at the desk acted like she did not know what we were talking about and was adamant there was no shuttle, only a paid-BMW service - turned out that the hotel itself was not participating in the TEFAF free shuttle but one of the hotels down the block down was participating .....it would have been nice if you had directed us there instead of making us pay for transportation - needless to say we found the free shuttle to take us back, and walked the half-block Our room was directly beside the elevator so we heard hallway noises most of the night but luckily neighbors were relatively quiet. Soft, bouncy, beds that were fairly uncomfortable but given we were only there for 2 nights, it was no big deal. The heating was super strong & we ended up opening the windows. Water pressure was decent and aside from the shuttle mishap, it was an A-OK stay. We would ask for a room away from the elevator if considering a future stay but would check out other hotels first

Great hotel in a great area in the city of Maastricht. Clean an decent rooms, nice in-house restaurant, friendly staff, comfortable. Located in a hipster neighborhood with the famous 'Vrijthof' on walking distance. A good choice for a nice couple of days in this lovely city.

Nice room, nice bed, a bit strange but nice interior. The shower is only separated from the bed with a glass wall and the sink is in the entrance outside the bathroom. So I recommend if you share room with someone that you're comfortable with that person. Location is perfect with only approx. 150 m from the train station and then only short walks wherever you wanna go during your stay in Maastricht. Breakfast 15 € is a bit expensive for what you get but it's ok. We took it the first day before we knew the city and we're not sorry but not happy about it either. We would definately book this hotel again.