Leonardo Boutique Hotel Maastricht City Center (former Designhotel Maastricht)

I definitely do not recommend it and never go there. The rooms are small and dirty. If you do not request room cleaning, it is not done. Even if cleaning is done, you see that nothing is cleaned. They said that there were system problems because the hotel continues under a different name and made us wait 45 minutes at the entrance to the hotel. They took the entire amount for the accommodation at the entrance and asked for extra money at the exit, saying it was calculated incorrectly. They made us wait 30 minutes to create an invoice at the exit. The breakfast is not varied and they are rude enough to ask for the room number while you are talking on the phone. There are much nicer hotels. If you do not want to be upset, choose another hotel.

A most delightfull experience that suited our requirements more than we had expected. A friendly helpful staff, a more than common breakfast with fresh Bread fruit and all what is needed to enjoy breakfast to the full. Nice decorated cosy rooms. At walking distance to the center and located in an area where a lot of nice restaurants can be found for every pocket value and taste. Shortly - very recommendable

Spent some time here twice now with my partner. First time was a year ago over Christmas and our experience was amazing. The room was incredibly luxurious and comfortable. Now a year later we received a free upgrade as a small "thank you" and we appreciate it a ton. Overall just a really nice hotel, easily accessible, good breakfast and friendly staff.

Great location! Really friendly staff. We stayed in a standard room which was good size, nice and clean. Breakfast better than expected. Beautiful surroundings. Plenty of amazing shops and restaurants around. Will definitely visit again.

5 or 6 years ago it was a very nice hotel. Now those days are gone... Shower too low. I am just 180 cm long and could not stand straight under the shower. And very poor water pressure in the shower. Bad lightning, curtains were torn, loads of weeds and cigarettes on the balcony. ||We had a superior room and paid €370 for one night. So it was an inferior experience.

The hotel does not deserve the name design. All i saw was simple kitch. Arriving at the hotel was fine, and the blonde receptionist was lovely. Next to her was middle-aged man sitting and talking to some teenage boy. I assume that was the manager who completely ignored us, no greeting, nothing. We got our prestige room, and upon entering the room, we thought WTH.|First of all, getting to the room was like going through the maze. You take a lift, then navigate yourself through the maze and another flight of stairs to your room. In the middle of the room, jacuzzi with a sofa facing it. Tiles were smudged with some cleaning products to look clean but far from it. The entire place is dirty. See the photos attached. Right on the ceiling above the bed so much accumulated dust, and you can't tell me they didn't see it. It's never been cleaned. The redhead had so much dust on it. Bed linen was hard like a tea towel, not to mention the pillows. The pillow filling felt like it was a sponge cut into pieces. Don't bother with the breakfast. I feel sick thinking about it. All we had was some butter and bread. The young guy wearing a black t shirt was cleaning the tables with a very wet cloth, then going to the open plan kitchen, not washing his hands before making/cutting breakfast buffet. This has to be one of the worst experiences. Don't bother having breakfast at the hotel if you decide to stay, right opposite the hotel is a nice bakery. You'll be safer eating there, i guess. The bathroom is a separate story. Make sure you bring some domestos to clean the filthy tiles and your toilet paper as the one they provide is similar to a 180-grit sand paper.

Design hotel? More like disease hotel. That’s what describes my experience. Starting with a room will all amenities including a good old batch of dust, yes, lot’s of it. Woke up from my first night with the allergies kicking in, sore throat, cough, sneezing and red eyes. The 4 stars turning into the 4 symptoms. Got myself to the reception on this first morning where the receptionist promised to have my room fully cleaned after I pointed out my allergies. Went to have breakfast right after and there is a good shock of poorly cleaned materials and cabinets. An hotel not only for the people but where bacteria can also take a nap and feel cozy (forget the nap part). When I got back to the hotel at the end of the day, my room was the same, dust, dust and more dust. The reception said it was their mistake and they would book a housekeeping for the next day, another night with a dusty room? Unbearable, I mentioned my allergies again and they would then clean the room while i was out for dinner. When I returned, my room had some clean towels and more water bottles but no difference regarding the dust situation. I tried to clean it myself with a wet towel, but the room is so dusty that within 5 minutes everything was the same again. We left the hotel the next morning checking out earlier than expected, because of illness. This is a concern for public health and the hotel should think on how their approach should change. 2 of the WORST nights I had in my life. 158€/night for this, I was robbed. DO NOT STAY at this hotel!

Very good location, room was quite comfortable though with no daily cleaning. Very good breakfast. 'Phone based key caused a problem after one day but there was an alternative available. The room price was just about ok, but not great value, but would use hotel again.