Олександра Д.
Google
We stayed at this hotel for a wedding celebration, with three rooms booked for our group of five. While we appreciated the location and general comfort, unfortunately, our experience did not meet our expectations, especially considering the importance of the occasion.
The night before, we informed the receptionist that a makeup artist would arrive at 6 AM for the bride, and also asked if it would be possible for me to bring a light breakfast (just a croissant and coffee) to her room, since the rest of us would go to the restaurant as usual. The receptionist confirmed without hesitation that this would be no problem.
However, in the morning, another receptionist was on duty and was very unwelcoming. He did not want to let the makeup artist in and spoke in a rude manner, saying things like he didn’t care that it was a wedding, and even remarked that if there were “problems” he would deal with us, the guests, rather than with the colleague who gave us permission. The bride herself had to come downstairs to explain the situation again, which created unnecessary stress on such an important day.
Regarding the breakfast request, no one had been informed about it, so again we had to clarify everything in the morning. Considering the special occasion, and also our connection to the hospitality industry ourselves, we expected at least a small gesture of congratulations from the hotel (such as a bottle of sparkling wine), but nothing was offered.
Overall, while the hotel itself has potential, the lack of communication between staff members and the unprofessional attitude we encountered left us quite disappointed, especially on a wedding day.