LEOPALACE RESORT GUAM

My family and I had THE best time during our little getaway over the weekend for my daughter’s birthday. Staff was amazing during our stay. The room was 10/10! The kids had a blast at the pool. Definitely will be back again!

We got married here and it turned out so beautiful. The staff was so helpful in planning the event and accommodating us. The rooms were also beautiful and recently renovated. We were actually sad to leave lol. The breakfast and dinner at Lagos was also really good. Was such a beautiful staycation - we can't wait to come back again!

We booked a Medallion level room and it was easily the best value hotel experience we’ve had. Beautiful room on the upper floors with a great view, access to the Medallion lounge with complementary snacks/water/soft drinks, complementary/included evening drinks and breakfast, and it also included a coupon for a discount at a number of the hotel restaurants. What Leo Palace lacks in beachfront, it more than makes up for it with other activities like bowling, bicycle rentals, walking trails, golf, and great pools.

Leo Palace Guam is one of the best and most beautiful Hotel on Guam. Customer service is excellent. Rooms are beautiful and spacious. Restaurants and awesome, beautiful and suoer delicious. I highly recommend everyone to visit. Super fun for family and friends. From pools, bowling ally, golf and many for. Again, Leo Palace is my family and myself go to no questions!!!

The resort is set in a beautiful, quiet location surrounded by lush greenery, which is its biggest strength. However, the property itself feels run-down. The buildings show clear signs of aging, and there is a very strong smell of mold, especially on the lower levels near the bowling area. At times, the atmosphere feels desolate and eerie. Our room was acceptable — the sheets were clean — but there was still a sense that it wasn’t thoroughly cleaned. The most concerning issue was the mold odor. My husband, who has asthma, experienced worsening symptoms, which made us feel the environment was unsafe for breathing and overall health. In summary: peaceful location, but poor maintenance and mold issues make this resort unsuitable for sensitive guests, especially those with respiratory conditions.

This place is massive! Architecture is very cool but run down/overgrown looking on outside. It has potential to be awesome but needs lots of renovations. We got the premier room and room itself was nice but had stains on walls and somehow on pictures. The tv has cable but would be nice if it had Netflix and other streaming options. Mini fridge but no microwave. Has a balcony which is great and beds were comfy. It’s a long walk anywhere you go on the compound and no easy way to park close to your room so be ready to get your steps in. It’s so spacious that it feels empty almost like the hotel in the Shining vibes. Breakfast buffet at Lago was expensive(over $20/per person)and although it had lots of food to offer the quality was poor and staff unfriendly. We wanted to try Lago’s lunch/dinner buffet but it didn’t look much better and no one was eating there when we walked by. Recommendation to have alternative breakfast options than Lago restaurant. For lunch/dinner Tangantangan was very good bbq and Tenku Yuzen had delicious Korean BBQ with friendly staff! The Hotel Pool is a bit run down and very shallow water but decent enough. Randomly the blue slide with mats is quite fun and fast. Mike working the pool bar was very friendly and accommodating! Has a pretty cool pond besides pool and good idea would be to have paddle boats or kayaks to boat around in. Ground floor has bowling, billiards and ping pong tables. All would be great if they were cheaper! $10 to throw darts(should be free for hotel guests). $10 for billiards.(should be free for hotel guests) $5 for ping pong with terrible paddles and old balls that have no bounce. (should be free for hotel guests). Bowling was expensive but lanes and equipment all looked pretty nice. This place could be an awesome resort stay but needs some serious love! Recommend waiting for Fall discount to pay for rooms if you plan on staying.

Only went to the hotel pools but 5 stars for kids! The deepest pool was only 4ft and most were under 3ft.

⭐️⭐️⭐️⭐️⭐️ We just had the most epic family staycation at Leo Palace and I gotta say—it exceeded all expectations. The rooms were clean, spacious, and super family-friendly (even with a baby in tow). The staff was welcoming and really took care of us from start to finish. Our kids had so much to do—bowling, swimming in the pool (which they didn’t wanna leave), exploring the restaurants, and even hitting the trails with GU Adventures off-roading. There’s golf, nature, views… it’s like a full-on resort escape right here on Guam. Whether you’re local or visiting, Leo Palace is the perfect spot to unwind, explore, and make memories with the fam. Highly recommend. We’ll definitely be back! 👊🏽

Basically a crap hotel with very lazy employees. I have not had my room cleaned in 3 days despite the please clean sign on the door. Tomorrow I will go ballistic on the front desk.

I am updating my review since Dec 2020. I had another opportunity to stay at LeoPalace but this time on both sides the housing and hotel side from June through Oct of this yr. 1. Housing side. While in the process of PCSing off island we found that LeoPalace is more pet friendly that other temporary housing locations that was available through the housing office on base. Plus, I loved the round the clock security patrols. The ladies at the leasing office was extremely helpful in every way. They made the process so easy moving in and out. While staying in a semi furnished condo at the Legacy Tower, we found it to be a bit out dated but nice. I never heard my neighbors through the walls. We had access to the pools whenever we wanted, the boys (our dogs) enjoyed going for walks on the property. They loved visiting the goats during their walks. My only complaint is the kitchen. The smoke detector was above the stove so even steam from boiling water would set it off so forget about frying anything. 2. Hotel side. For our last two days on Island we moved out of our apartment and into a hotel. Because we have pets we were put into a room at Discovery Tower. We paid a non refundable pet deposit $100 per pet for 2 nights. The room itself was really nice, you could tell instantly it kept up since it was a current hotel room. My only complaint is the following. In the bathroom you had no wash clothes or hand towels. You had one paper thin small bath towel. I think it's great they are fixing up the place now that everything is open and people are allowed to do more. Maybe they will add a small pet playground in the multipurpose grounds. LeoPalace is a pet and family friendly resort.

Lack of maintenance in the duplex area is not adequate for the cost of renting for $2600

If you try dining in their restaurants, do not attempt take photos with your family in the lobby before or after a meal. The insensitive and classless security will approach you to remind you that photos are off limit because it is private property. In other words, leo palace will gamble with a familiy's customer experience to make sure they can capitalize on nickel and diming the public.

Prepare yourself for driving down a sketchy, unkempt 3 mile road and being tailgated by muddin' trucks or dirtbikes. It's obvious this area of Guam is used for off roading, making it dangerous for unsuspecting visitors when a truck or Jeep flys out from a muddy side trail. First time trying to visit Leo Palace and got turned away by the gate guard for wanting to see what the resort looks like. Um, okay...seriously? I was asked at least 3 different times by the guard why we were there, and explained each time 'to see the hotel and possibly book a room.' I can visit and walk into ANY hotel on island with no issue, and the guard here gave us the impression it was super exclusive. I also got the impression we dodged a potentially weird situation, like Dusk 'til Dawn (if you know what I mean).

If you ever wondered what a "Luxury Resort" would look like if the world ended and Mother Nature started to reclaim it, then look no further. This place honestly looks as if 80% of it has been abandoned for at least 5 years. If you are deciding to come based on the picture-perfect photos they have on their website, then be prepared to be shocked when you arrive (as I was). Many of the pools are brown, shrubs growing on the roof, EVERYTHING needs repainting, rust and black mold galore, cockroach in the bathroom, etc. my lunch today was a gas station sandwich, bottle of water, and a small bag of chips...it was $20. I gave this place 2 stars only because there was an earthquake the other day and the building didn't crumble down on top of me...so...it has that going for it...also the golf course actually looks decent.

WOW! Disregard the negative comments, this place is amazing. The staff is the most friendly I've seen. Room is immaculate. And the food is amazing. Come, relax, and enjoy! I Guam

Review during COVID, only two stars because the food service for delivery since I'm on Restricted of Movement (ROM). Otherwise, overpriced and when I asked for more water (gave 14 bottles of water for free at beginning) they say it'll be $1 a bottle. This is even after paying full price for a "resort" but am restricted to my room, I think free water is the least they could do.

Not the worst in the world but for what you're paying, not worth it. We stayed in a condo for 1 night because the hotel was booked and we were planning our staycation. Check in was at 3 and not a minute earlier. None of the restaurants were open so eat beforehand. They all open at 6. A little ridiculous. The mini cafe was the only thing open. They charge additional 10% service fee to everything so keep that in mind. We bought a little ham and cheese sandwich to share which we didn't eat because upon opening it, the bread was totally soggy and the lettuce was super suspect. Did not want to run the risk of food poisoning. 1 sandwich, a tall latte, and a tall "Frappe" which was really just a milkshake with no coffee came out to about $24. Not even Starbucks robs you that much! The Frappe was absolute horse shit. It didn't even taste like chocolate. I don't know what that was. I couldn't even finish it. We walked around the resort for a bit then finally head to our condo to relax until dinner. The curtains had some stains of some sort on them and the floors were covered in matting. No carpet. The view was nice and the beds were comfy. The outside of the main building is nice but make your way to the condos and they look totally run down. As if the budget only allows upkeep paint job on the Belvedere. The elevator was a terrifying experience. It flickered once while we were in it and shut down for a few seconds a second time. We have an 8 month old so the thought of being stuck in a hot elevator was a horror. We decided on dinner at a buffet. Which, on the guest service pamphlet, the restaurant claims to be american cuisine. We asked if there was a menu or if they could tell us what was in the buffet but they said they didn't have anything. We took the chance and made reservations. It was more like a Korean BBQ. The only "American" thing they really had was pizza. Even then, the flavors were foreign. My husband only ate the pastries. I had some pancit and that's about it. $32 each down the drain. We dried to have some drinks at the "Sports" bar while playing billiards but, a las... no bartender. We asked for help and someone came over but they made it clear that they would only help the one time because they weren't the bartender. More guests came but a bartender was no where to be found. They also had a jukebox which my husband decided to pump with money only to find out the speaker for it was broken. When notifying a host, his response was "Oh yeah... The speaker broke. I don't know what happened. Sorry." No refund or anything. Maybe a sign that says the jukebox isn't connected to a speaker? There was really nothing else going on. No "Scene" to hang out. We walked back to the condo. The next morning, we woke up to go to the pool before check out at noon only to find out it was closed because of no lifeguard. We were over it. We packed out stuff and went home. We found it funny that upon check out, they didn't even ask if we enjoyed our stay like most friendly resorts do. They already knew the answer. Save your money. I will say, the golf course was beautiful. If you're looking for seclusion, check this place out.

The manager Alyscia Falruw has the worst customer service skills I have ever run into. Rude, no time to answer questions, no smile on face. She cant explain why the food is soo bad. They fired the high quality management during COVID...Japanese people, DONT COME HERE!!!...Go to the beach hotels

This hotel has recently undergone some changes and although change should be for the best, this hotel falls short when it come to servicing it's clients. Room accommodations were mediocre at best. Not what I expected from this hotel. The restaurant that was accessible for Sunday didn't even have a brunch. It was ala carte with outrageous pricing. Even for a tourist, this place was a total rip off. I guess their motto is "you're here, where else can you go". I also experienced what was to me, my worst ever run in with the hotel on the service end. I perform for many occasions and Leo Palace Zefiro ballroom is not new to me. This time, under new management, the ballroom experience was the worst. To all my fellow DJs and Bands on Guam, forget about performing at this hotel ballroom. Access is super limited, not to mention that as soon as I parked my van to offload, I was instructed "per management" that I had to remove my vehicle right away and that I was not bale to off load my equipment at the closest point to the ballroom. I couldn't even bring my equipment in back of house so as not to cross the ballroom setup because "management" expects all entertainers to roll in their gear through the front of the ballroom. The difference is rolling your gear on a hard surface versus rolling it on carpet at a longer distance I might add. The back of house access leads you right to the stages of either ballroom. but this is not inaccessible per management. I had to deal with this 3 weekends in a row this past June 2017. Ballroom staff have their hands tied when they try to help out because "MANAGEMENT" instructs them otherwise. In other words, bring your own setup tables and other provisions to hold your mixers and stuff because it takes almost forever to get approval for you to use their stuff. THE WORST BALLROOM EVER! I alongside many other DJs on Guam have decided to boycott performing at Leo Palace here forth. I invite all DJs to do the same and let this hotel know that we too are in the business of pleasing our clients just as they should be. If you plan on have your event here, get ready for some really inexperienced F&B service. The first weekend I played there in June was for a sweet 16 event. First off, $250.00 charge to the client for a "DJ SETUP FEE?!!" How are they going to charge you for a DJ setup when your DJ uses his own setup. It's understandable if you are using their equipment for your function, but almost all the time your DJ will use his own stuff. The sweet 16 client paid for a projector for their function. The projector came at 6pm for a function that started at 6pm. The next 2 weeks was shocking as well. On top of the worst load in access, when I arrived to set up for the triple grad party, there was so much debris in the ballroom from the sweet 16 party the week before. The carpets weren't even vacuumed. I explained to my client that the debris on the floor and stage were from the party the week before. He was already upset it was dirty, but to know that they had a week to clean their ballroom made the issue much more of a concern. The client tried to call the F&B sales person and of course she wasn't available. He contacted the front desk to send down housekeeping to vacuum the ballroom. The housekeeper arrived with a vacuum at just a little past 5pm, bear in mind that the function was set to start at 6pm. My client was not in the ballroom when she arrived and I had asked the housekeeper to go ahead and vacuum the filthy ballroom. Her response to me was "I cannot vacuum this ballroom, it's the guest who called for the vacuum that will vacuum it himself". What the heck is that kind of service. Bad enough they paid an outrageous price for the ballroom and banquet catering, now my client was expected to "CLEAN THE BALLROOM HIMSELF"! The 3rd week (consecutive) there, was for a wedding reception. Again the ballroom floors and stage had debris from the graduation the week before. 3 weeks and the carpets have not been vacuumed, I wonder how they treat the dishes and utensils. I made note of this to the bride and she was furious knowing that she already instructed F&B to ensure a clean ballroom. If you have plans to do a function at LEO PALACE, I suggest you go elsewhere. There are so much more accommodating hotels and banquet staffers on Guam. Nikko, Sheraton, Hyatt, Lotte, Dusit Thani, Outrigger, Fiesta, Holiday Resort, etc., etc.. Anywhere but the Leo Palace. Trust me on this. This hotel only wants to please it's management not the clients!!!!

The "basic requirements" of a resort are defined by this establishment. Stay here, and pay over $60 to get anywhere by cab, and you'll find yourself yearning to stay somewhere else. He who cares less, is this establishment. There's no shuttle to the airport and no checking out early. Also, their Wi-Fi is terrible. Restaurants here suck too.

AWFUL WIFI. I don't know how this place claims to be a resort and have such crap WiFi. Rooms are decent but the WiFi is another level of bad

The ballroom is large enough to hold a big event so accommodating 200+ people is no problem. I have my reservations about service but hopefully tonight they do this wedding party well.

*DON'T STAY HERE IF YOU CAN HELP IT* Date: 3Nov19 This incident is currently occurring at the Leo Palace hotel in Guam US territory and they are knowingly operating with a black mold infestation. I booked the hotel stay for 4 nights did not know about the mold before I booked the hotel otherwise I would not have booked it. Since my stay I have been experiencing shortness of breath, severe cough, and nearly a asthma attack. I notified the front desk management as soon as I discover it festering on my AC vents. And all that was done was them wiping off the mold with a rag. The mold is present everywhere I go me and my colleagues we're eating and their bar/restaurant and we happened to look up and there it was again festering at the ends of every AC vent. It even smells like mold and mildew as soon as you enter the main entrance to the hotel. It is a shame in a outrage to know that we are being charged $150+ per night to live among mold unknowingly. It is a health risk to everyone that checks in and some have no choice due to availability but regardless that should not matter because they should not be knowingly operating with the presence of mold and some even have small children that are being exposed deadly mold spores. This place needs to be shut down until the mold is corrected.

I don't know what happened to this place but it definitely don't look like the pictures. The room were okay in size but not worth the money. It's in the middle of no where. The pictures online should be update to show the dirtiness that it actually look like. The maid never changed the sheet they made the bed maybe 3 times and I was there about a week. Baseball field look abandoned and the track isn't even there anymore

Miles from any were I know that is hard to believe on such a small island Service at the restaurants in the resort leaves something to be desired by the main land traveler. The place is heavily oriented to the Japanese traveler and it shows. Meals breakfast in particular are an out rage for the quality of the food $20.00 dollars plus an added in $2.00 service fee. It may be or may not be custom here or in Japan to bring the customer there check but I have yet to have them bring me my check. It appears also that all the amenities that one would except at a resort or a decent main land hotel are extra (i.e. a charge to use the work out faculties, towels at the pools are rented to you). Yesterday my smoke alarm began to malfunction and was chirping ever 20 seconds or so It took two calls to the front desk and three hours of waiting to get it fixed. While I will have to agree with the Leo palace golf course review (http://www.yelp.com/biz/leo-palace-golf-course-yona) that the view is stunning it does not make up for the fact that the place is not all that great. The golf course may be nice but the rest of it is shall we say in need of a business model revamp in the mind of this main land business traveler.