Steu62
Google
This was the hotel we had placed our highest expectations on during our summer trip, and yet it left us completely disappointed. Our booking as SLH Club members was utterly disregarded—not just in terms of the upgrade (understandably impossible since the hotel was full), but because there was no form of welcome at all. Not even the simplest gesture, like a simple cookie in the room or a basic glass of water upon arrival.|Check-in was in French, handled by a young receptionist who struggled both with my modest French (my fault) and with her broken English (her fault). We were then escorted to our junior suite, which unfortunately was located directly behind reception, opening onto a busy corridor, with its entrance in full view from the lobby. Inside, the furnishings felt dated, while the bed was covered with decorative pillows and throws that looked rather dusty. Very few outlets were available to charge our phones, and the ones that existed were poorly placed. The small separate bathroom where the WC was located (the typical French layout) looked more like a 1950s pay-per-night hospital toilet—a sort of old sanatorium atmosphere. For a supposed five-star, the first impression was entirely negative.|Thankfully, valet parking and luggage service provided by the agile and kind Ismahel seemed to be the only reliable aspect. Moving on to breakfast, things went from bad to worse: low-quality products and a service that was far from up to standard. Waiting times were long and inexplicable, coffee was surprisingly served by hand without saucer or spoon, and tables for four were set only for two, with chairs awkwardly placed where no setting had been arranged. To make things worse, no à la carte menu was available—an absence that felt surprising, if not disappointing, for a supposed five-star hotel. After experiencing breakfast service, we decided not to risk dining at the restaurant in the evening—despite its very attractive location. It felt like a scene from a quirky French comedy film—but with no reason to laugh.|It’s a real pity, because the location is beautiful, with well-kept gardens and a large, well-positioned pool. However, with no service at the pool, it was hard to tell if the towels left on the loungers were abandoned or deliberately reserved.|In short, three nights that were far from luxurious. Quite the opposite. This is a hotel that must have enjoyed better days in the past, but today—I definitely wouldn’t return.
