Les Chambres de Martin

I left a review on Google and got the following response from the owner.||"Dear Mr Boddy,||Thank you for your feedback. We’re sorry your experience didn’t meet your expectations, though it differs greatly from the majority of our guests who rate us 10/10. ||My response: if the majority of your guests rate you ast 10/10, why is your rating on Google 3.9/5 and on Trip Advisor 3.2/5. I am not sure you are correct with your view of how your guests rate you!||Noise: The building is historic, and while some sound can travel, most guests find the rooms quiet. We were not contacted during your stay—had you informed us, we would have gladly helped.||My response: There is one room above the other two. So the people in the room above will have no issue. The people in the room below will not be able to sleep. That is fairly clear, isn't it? You say "If I had informed you about the issue"....well, there is nobody at the property so how do I inform you? By email at 11pm in the evening? Interesting idea!||Access: The entrance remains clear at all times. The restaurant terrace never blocks guest access.||My response: I now wish I had taken photos but, for anyone passing by this property, they will see the entrance is constantly blocked. And, in fact, despite us suggesting to the restaurant that they do not seat people at tables blocking the entrance, they continued to do so!||Host interaction: We are known for our warm welcome. Your comment is inconsistent with the many positive reviews we receive.||My response: Warm welcome? By who? There is nobody there. It was only because we went into the restaurant that we were able to discover the place even existed.||We regret that your experience was not positive, but it does not reflect the reality of most of our guests’ stays

The location is excellent. The room is pleasant and well maintained. But there is a MAJOR problem. Our room is located up three long, very steep, flights of stairs. I am almost 70 years old, my wife is 66. I have very bad knees. We have two heavy suitcases. There is no elevator, so the stairs are our only option… There is no front desk, much less anyone to help or advise. It should be made much more clear to guests what to expect before they have booked the room. This could be a lethal situation for some and it is not easy for us at all.

It was, without doubt, the worst hotel experience I have had in thirty years of worldwide travel. There are three bedrooms in total but one is directly below another and there is no soundproofing so in the bedroom below you get zero sleep! We wanted to go to sleep a little before 11pm but there was no chance of that happening as the people upstairs kept walking around. Every time we thought it might stop, it started again. Then they decided to leave at around five in the morning when it was even worse, including what sounded like furniture being knocked over. If that wasn’t bad enough, the pillow was awful. I had to roll up some clothes to support my head. And the mattress is so soft that I now have a bad back. Gaining access to and from the hotel is very difficult as the restaurant downstairs positions a table right in front of the entrance/exit.

Lovely to stay up in the roof of a 17th century gabled building, rich with history. Rooms were beautifully designed. Quite a climb up 3 flights of wonky but atmospheric stairs.

I loved my stay in the SONGYE suite. The suite is beautiful, modern, spacious and spotlessly clean. It even has a fireplace (instructions are on the side of it). The location is good as well in a central and nice area, but away from the crowded part of town. There is no reception, but the hotel will email you an access code before your stay, so you can easily come and go as you please (the downstairs door can be a bit difficult to open, but keep trying). Note that all rooms is on the third floor, above a restaurant.||||There were just a few details that could be improved though. The refridgerator was very noisy, and the room was too warm. Bathroom supplies had not been refilled and there was a (temporary?) issue with the WiFi. I had to nag several times in order to get an invoice.

Okay, let me just say I loved this sweet little hotel. Although I'm not sure if hotel is the right word, perhaps guesthouse? This gorgeous little find is located close to the art museums in Brussels. It's a little different than a hotel in that the proprietor will send you an email with a code to get into the building. It really was quite simple as the code is also your room key code. If you arrive early, the restaurant next doir will store your luggage. Our room (room name Warega) was at the tippy top of the building. 3 flights up! It was so darn cozy, but yet had modern amenities. USB port for charging right next to bed-thank you, no need to unpack converter! We must have hit this at the right time because a Christmas celebration was happening right below our window. So fun and quite loud and festive. This is a great little room fir a fun romatic get away. Too small for families, perfect for couples. Will stay again! Here are some photos of the view from the room.

Really lovely room with original decor and a very comfy bed. Lovely Aqua di Parma toiletries and plush towels. It overlooks the stylish Place du Grand Sablon with its antique and art shops, restaurants and, of course, chocolatiers. Some people have complained about noise from the nightlife and cobbled streets so, if this is an issue for you, look elsewhere. ||||The main thing to point out is that there is no lift in this old house and the bedrooms are at the top of three steep flights of stairs. Again, if you have mobility issues or can foresee challenges climbing up to your room with luggage, seek out something else. Oh, and there's no reception for the three rooms, only contact via Whatsapp with the owner. Which can be a bit of a pain if you have a query or something's not working. ||||Apart from these niggles, it was a great stay!

The place was very comfortable and stylish. The room feels very fresh and clean. We has 2 questions that have been solved within 15 minutes. Hotel can boast prime location and easy car access (there is a big parking space just in front of the hotel; parking is free from 19 to 9). The only difficulty is to get heavy trunks to the top floor (i suggest you take only things you really need).