Les Chambres de Martin

The room and the location were very nice for the purpose of my travel, with a points deduction for the smelly and cramped entryway. My main complaint however is that even before arrival I requested an invoice for my stay and mentioned that I would need it immediately upon checkout, which was confirmed at the time. By now it’s been 2 weeks and I’ve contacted the host numerous times via booking.com messenger, direct email and through the booking.com customer service and I still don’t have the invoice. If you expect decent service outside of automated messages, don’t go there.

I left a review on Google and got the following response from the owner.||"Dear Mr Boddy,||Thank you for your feedback. We’re sorry your experience didn’t meet your expectations, though it differs greatly from the majority of our guests who rate us 10/10. ||My response: if the majority of your guests rate you ast 10/10, why is your rating on Google 3.9/5 and on Trip Advisor 3.2/5. I am not sure you are correct with your view of how your guests rate you!||Noise: The building is historic, and while some sound can travel, most guests find the rooms quiet. We were not contacted during your stay—had you informed us, we would have gladly helped.||My response: There is one room above the other two. So the people in the room above will have no issue. The people in the room below will not be able to sleep. That is fairly clear, isn't it? You say "If I had informed you about the issue"....well, there is nobody at the property so how do I inform you? By email at 11pm in the evening? Interesting idea!||Access: The entrance remains clear at all times. The restaurant terrace never blocks guest access.||My response: I now wish I had taken photos but, for anyone passing by this property, they will see the entrance is constantly blocked. And, in fact, despite us suggesting to the restaurant that they do not seat people at tables blocking the entrance, they continued to do so!||Host interaction: We are known for our warm welcome. Your comment is inconsistent with the many positive reviews we receive.||My response: Warm welcome? By who? There is nobody there. It was only because we went into the restaurant that we were able to discover the place even existed.||We regret that your experience was not positive, but it does not reflect the reality of most of our guests’ stays

It was, without doubt, the worst hotel experience I have had in thirty years of worldwide travel. There are three bedrooms in total but one is directly below another and there is no soundproofing so in the bedroom below you get zero sleep! We wanted to go to sleep a little before 11pm but there was no chance of that happening as the people upstairs kept walking around. Every time we thought it might stop, it started again. Then they decided to leave at around five in the morning when it was even worse, including what sounded like furniture being knocked over. If that wasn’t bad enough, the pillow was awful. I had to roll up some clothes to support my head. And the mattress is so soft that I now have a bad back. Gaining access to and from the hotel is very difficult as the restaurant downstairs positions a table right in front of the entrance/exit.

The room was spacious, with a beautiful view! But.... The stairs were a challenge if you're unfit and you have luggage, and the smell... Don't get me started on the sewerage stench that lingered around this hotel.

The location is excellent. The room is pleasant and well maintained. But there is a MAJOR problem. Our room is located up three long, very steep, flights of stairs. I am almost 70 years old, my wife is 66. I have very bad knees. We have two heavy suitcases. There is no elevator, so the stairs are our only option… There is no front desk, much less anyone to help or advise. It should be made much more clear to guests what to expect before they have booked the room. This could be a lethal situation for some and it is not easy for us at all.

fabulous top floor apartment, lots of unique features, great location.....beware though, 3 sets of stairs (no lift) !

Lovely to stay up in the roof of a 17th century gabled building, rich with history. Rooms were beautifully designed. Quite a climb up 3 flights of wonky but atmospheric stairs.

I loved my stay in the SONGYE suite. The suite is beautiful, modern, spacious and spotlessly clean. It even has a fireplace (instructions are on the side of it). The location is good as well in a central and nice area, but away from the crowded part of town. There is no reception, but the hotel will email you an access code before your stay, so you can easily come and go as you please (the downstairs door can be a bit difficult to open, but keep trying). Note that all rooms is on the third floor, above a restaurant.||||There were just a few details that could be improved though. The refridgerator was very noisy, and the room was too warm. Bathroom supplies had not been refilled and there was a (temporary?) issue with the WiFi. I had to nag several times in order to get an invoice.