LES MAISONS DE L'HÔTEL PARTICULIER

😊: The location itself is beautiful and the Vietnamese family hired to run the service is friendly.. 😢: The hotel is run by an incredibly unprofessional owner that treats their guests unacceptable. When we wanted to check out during the requested time nobody was available to review our expenses. The owner then told us via phone she would send the expenses for review before invoicing from our credit card. Ultimately they charged us 60 EUR for breakfast we did not have and did not even wait for our correction complaint. I even told the owner on the phone WHEN ASKED if we had breakfast that we had none and she still invoiced. The handling afterwards is even more unprofessional because instead of correcting the credit card charge she now wants me to send my banking details for a wire transfer. ALL of this when a night is 400€+. Absolutely ridiculous. Also, when in the hotel do not expect to be treated like one. The place is totally understaffed, when you need something you need to walk across the whole property to find someone. Do not go, find another place nice..

This is really a spectacular hotel , full of simply stunning rooms ,offering masses of private space .elegantly furnished with period antiques .|BUT the manager of this hotel is in fact the owner ….Mistake . She was unfriendly ,aloof and not particularly caring of her clients happiness . Her English is poor . There is no mention of the restaurant on the website ,and breakfast modest except for the lovely waitress and 35 e charge . We were charged 40 e for our small dog , quite high but no treats for her either . On one occasion we were left waiting at the gate to open for 12 minutes !! She told us that it was because of a power cut . Fair enough ,but why A) not apologise and B) leave the gate open with the manual override . C) have someone sit at the desk overlooking the gate . |With a professional manager in place this place will become famous .

This hotel is disgusting. The room had bugs crawling everywhere and a strong, chemical smell. The pool water was cloudy and grey — it looked like a swamp. All four of us developed skin or throat issues during the stay. We tried to report this to the front desk, but the two older supervisors (an older man and woman) refused to help or offer a room change. Their attitude was rude and dismissive. The only decent staff member was a younger man who tried to assist us, but clearly had no authority. This place should not be operating. Absolutely avoid it.

😊: Stunning property, beautifully furnished and well located. The staff were incredible, particularly Van and Joy- helpful, smiley, ans always happy to help. We had a fantastic time.. 😢: The food options at the hotel are great, but extremely overpriced. We were charged 20 euros for a plate of just one chopped tomato, which feels exploitative..

😊: nice location. 😢: While the hotel is overall peaceful and relaxing, several aspects fell well below expectations for a 5-star property. During the low season, there were no dining options available, and the breakfast was by far the most careless and minimal I’ve had at any luxury hotel. The spa was particularly disappointing — the bottom of the pool had visible peeling paint, and after soaking for just over 20 minutes, my eyes began to sting so badly I couldn’t keep them open. It was the first time I’ve ever left a hotel spa early and had no desire to return. Everything else was fine, but for a hotel with a 5-star label, these issues should not be happening.and no cabs at all in the town.

This is one of the most incredible hotels I have ever seen in my life. The design is absolutely exquisite and the ambiance is perfect. I cannot imagine anything better and I am super picky! An absolute must if you are in Provence!

This was one of the most stressful hotel stays I’ve ever had. There were live insects all over the room — on the floor, walls, even next to the pillows. I couldn’t sleep, and I developed allergic reactions including skin rashes and throat irritation. The swimming pool water was also extremely cloudy, like it hadn’t been cleaned at all. The older managers at the front desk were completely unhelpful and refused to let us change rooms. One younger staff member with an Asian appearance was polite and tried to comfort us, but overall, the hotel was a disaster.

😊: The stuff was very friendly especially Rudolf. He made our stay very comfortable! The place is incredibly beautiful and chick. Very good location..