D. R.
Google
WARNING: NOT A 4-STAR HOTEL—Unsafe, Unsanitary, and Fraudulent Claims
I am writing this review with deep disappointment and concern. This hotel's claim to be a 4-star establishment is complete fabrication. Our experience was deplorable, marked by safety hazards, filth, and a shocking lack of basic functionality.
Booking and Accessibility Failure Three months prior to our arrival, we booked the only King bedroom on the 7th floor. Crucially, due to my husband's heart condition and my back problems, we called the hotel directly multiple times to confirm they had a working elevator. We were assured that they did.
The Arrival Nightmare and Safety Risk
The moment we arrived, the property looked like a low-budget, roadside motel, not a luxury hotel. There was a construction trailer blocking the entrance, and the area was covered in dirt.
The check-in process was a disaster. The front desk lady confirmed our 7th-floor room and, upon being asked about the elevator, stated, "well, it is working on and off, but if you get stuck in, we have cameras to see you and then we will get you out!" The idea of being trapped in an elevator and think of the possibility of being rescue due to medical needs was terrifying. The elevator itself was loud, shaking, and sounded like it was ready to fall apart.
Deplorable and Unsanitary Room
The room we were assigned to, located in a dark hallway with a dirty carpet, was unacceptable:
• Hygiene & Smell: The room reeked of mold. The old carpet and furniture were visibly dirty, and the weak lamps only served to illuminate the thick layer of dust covering the velvet headboard. The decorative pillows are so flat, they belong in the garbache.
• Shocking Decor: The room's decoration included a headless mannequin body that looks as if it was pulled from the trash, making the space feel like a set-up for a horror movie, not a place to rest.
• Non-functional Basics: The bathroom had no working shower head—just a hose in the bath—and the toilet was not flushing. The "welcome kit" consisted of one can of water in the refrigerator.
Forced Midnight Departure and Fraud
Due to these unacceptable conditions, which posed a threat to our health and safety, we immediately gathered our three huge suitcases and left after 11 PM. We were forced to seek a decent hotel late at night, praying the elevator wouldn't break on our descent.
When confronted, the desk staff admitted that the elevator problems had started the previous week and, even worse, that water pressure doesn't reach the 7th floor, explaining the broken toilet and shower.
We demanded our deposit and full payment back because our safety and the living conditions were deplorable. Our shock was compounded when I discovered they had charged me for the complete stay, despite our immediate departure from this pit of despair.
FINAL WARNING: This hotel needs to be remodeled immediately and should stop lying about its star rating. DO NOT GO TO THIS PLACE. I have plenty of photos to prove every single one of these claims.