carolineacrichton
Google
Great views, lovely food, nice room, good on cleanliness but some aspects of service were not great. ||Bar lady and lady who served at the pool side was harassed, over worked and didn't have enough support, we felt like an inconvenience, she was huffy and we had to stand for over 15 mins to wait for drinks at times, while she concentrated on clearing towels and glasses and not serving. After a 3 course meal on the terrace we asked for espresso and she told us no because the coffee machine was closed now - even though you can order drinks including coffee via room service until 2 am .||This hotel is wonderful BUT you cannot walk anywhere from here, and this was not clear when booking. it is not safe and you do not have any pathways. I am sure they do not publish this because you feel trapped in a compound which is very restrictive and results in needing a taxi to get anywhere.||I would also say its not a great place for kids, out teenager made the best of it but it really seems more like an adult only place - not a fun place just somewhere serene to relax. ||The service on reception, evening meals and breakfast was great - a few members of staff were exceptional and made us feel very welcome and they were warm and friendly - the only blip was really the woman behind the bar, she was boarding on rude at times.