S
Google
I submitted a pair of jeans for repair due to a small tear. When I received them back, the repair had been carried out poorly, with a large and highly visible denim patch applied over areas that were not previously damaged, rendering the jeans unwearable.
I raised this issue with the staff, expressing my concern that stitching had been applied to a much larger area than necessary. The manager reviewed the situation, acknowledged the issue, and confirmed that the error was on their side.
They promptly replaced the jeans with a new pair. I greatly appreciate the way the situation was handled, and the professionalism demonstrated fully deserves a five-star rating.
Thank you to the Levi’s team for your excellent service and professionalism.