colin w.
Yelp
TL;DR: We paid extra to be able to get ready for our wedding in a "secure" room in a private building at Lewis Ginter and literally got robbed during our wedding.
We booked the Bloemendaal House because of the all-in-one venue: a spot where we could get ready, a spot where we could have all of our photographs taken, a spot where we could get married, a spot where we could have our reception, all within one-ish acres. When we talked about paying the additional deposit to secure the space from noon until our reception ended at 10pm, we were told about each of the "get ready rooms" for the wedding party. We were told that each of the rooms, in our case, the one for the Bride, which was downstairs and the most visible/high traffic, and the Groom's which was upstairs and far less visible/populated, would be safe and secure so we wouldn't have to worry about our things during the ceremony and the reception.
While getting ready, the only people that were upstairs were upstairs when I was--the best man, the photographers, the event coordinator. The only person that I didn't recognize was the Lewis Ginter security guard that did a couple laps around the grounds including through the upstairs of the Bloemendaal House, but not into the Groom's "get ready room" that I saw. I was in that room from about 2 until 4:15, when we began taking pictures. Most of our 56 guests arrived roughly 15 - 20 minutes before the wedding, which began at 6pm.
After the reception, I started gathering my things in the Groom's "get ready room", and several of my possessions were not in the exact spot in which they were left during the process of getting ready. They were nowhere to be found. At this point, there are now three items that were taken, totaling hundreds of dollars in value stolen from me, out of my backpack, in a room that we were told would be safe and secure for our possessions that were special enough to bring to our wedding. The process through which I've been piecing together what was in my backpack in the aftermath of my wedding has taken some time. At least one other thing that I'm sure was also in my backpack at my wedding hasn't been located, yet, bringing the total to three items, two of which are still missing, and one of which that absolutely wasn't small or unnoticeable.
After we let them know that things were stolen from the Groom's suite, we had a meeting just over a week later with a representative from Lewis Ginter. One of the missing items was found "on a golf cart" and then returned to me at the meeting, and we were apologized to profusely while being assured that "nothing like this has ever happened before". We received no information about who found the returned item, or specifically which golf cart driven by whom or where that golf cart was. During this meeting, we were told that a security guard found, according to the contact from Lewis Ginter, "about ten" of our guests in the Groom's "get ready room" and then shooed them out. We don't have any other information about that, yet. No time, no description, no other details that might help us figure out who did it, and no further information from Lewis Ginter's end. It was suggested to us that several of our guests walked past a "staff only" sign and went into a room they didn't know about that had valuable things in it at some point during our wedding or reception, took them, and then got the missing items past us as we said goodbye to everyone.
Unfortunately, the contract that we signed says that LG isn't on the hook for anything that happens to anyone's property while they're on LG's grounds. So even though we paid an extra amount of money for early access to private areas in a private building to get ready for our wedding in rooms that we were told would be secure for ourselves and our possessions from noon until 10pm, and then had things stolen out of that secure room, there is no recourse. Because they have an Indemnification Clause.
Our wedding was a beautiful and memorable celebration of our love, and it was full of joy. And someone robbed me during the time where our things were supposedly safe and secure. Trust and integrity are important. Should you be able to trust a venue that tells you that your incredibly personal and valuable possessions will be safe and secure while in specifically designated spots meant for the wedding party to get ready and to store their possessions? Absolutely.
When picking a venue, ask them directly, "has your venue experienced any theft from an area that is designated to be a safe spot for the wedding party to use to get ready?" Because Lewis Ginter cannot honestly say no to that ever again.