Lhasa Ruiji Holiday Hotel

The suite was exceptional, spacious, comfortable, and beautifully appointed. I slept extremely well and particularly enjoyed the bathtub. The in-room humidifier was a thoughtful addition, and while I did not need the oxygen machine, it was a nice touch. The upgrade to the suite was greatly appreciated. The hotel also surprised me with a delicious chocolate mousse cake and a fresh fruit basket, both of which were excellent. The property is very conveniently located, and the views of the palace at night are phenomenal. The price is excellent, offering strong value for the experience. Breakfast was generally very good, especially the buffet, which offered a wide selection and high-quality dishes. However, there were a few service issues. When we requested tea from our butler, it took an hour to arrive, and what we received were packets already available in the room. At most St. Regis properties, tea is served in a pot, which would have been preferable. Additionally, when we ordered from the à la carte menu at breakfast, it took an hour for the items to arrive, though the buffet remained outstanding. We were not offered lounge access, but we did enjoy a drink at the bar. The service was good, though it would have been customary to provide light snacks such as chips or peanuts with the drinks. We would have loved to experience the champagne sabering ritual, but it is only offered on Fridays. The room temperature tends to run warm, so turning off the AC occasionally is advisable. My minibar fridge was not working initially, but the staff resolved the issue promptly. The availability of HBO and CNN is a plus for English-speaking guests. As a Lifetime Titanium Elite member, I truly appreciated the suite upgrade. A few enhancements could elevate this to a five-star stay: offering three pieces of complimentary laundry per day, including a personalized welcome note from the General Manager alongside the fruit basket, and ensuring tea service meets the brand’s usual standards.

First thing I just compared to the other St. Regis, not compare with other brands. Mostly negative. ||1. "English" is the pain point of the hotel. May be only 40-50% that able to communicate in English even the reception. You need a lot of translation app. This is 5-stars Hotel not below 3-stars hotel||2. The Rest room on the side of the restaurant has the smoking smell all the time, I knew that Tibetan and Chinese smoked a lot but not in the public area like in the rest room. Why would I have to get the risk of Lung disease by second hand smoker. Hotel should done so much about this.||3. No email for evaluation that means the hotel knew how bad it always is.||4. I booked the room which was including breakfast and dinner buffet for 2 persons. But every dinners I have to explained to the staffs that I already paid for it (included in my reservation).|- on the second day the staffs of the restaurant brought me to the reception, and the receptionist told me it was only 1 person per room per day for dinner buffet. ?!?!?!?! How? It did not make any sense in 5-stars hotel. So on third day I decided to go dinner outside and found out on the checked out day that Dinner buffet was for 2 people per room per day.|- The hotel should FIRE that staff and receptionist. It the most negative thing I have got in my life in hotel experience. It was like the staff cheated but no one got advantage both me (guest) and the hotel.|- Unfortunately I did not remember all of that staffs's name||5. This is for Marriott Bonvoy Member. They did not recognize any elite member. The staffs said no words for this one. No smiling at all.||I suggested all of you should go to another hotels

We stayed at the St. Regis twice during August and September and had a wonderful experience both times.||The hotel is absolutely beautiful in terms of architecture. The staff are very professional and friendly right from the front lobby through to the reception staff who welcomed us when we arrived, looked after our luggage, and made checking out a breeze. The hotel also held our luggage between stays so that we didn't have to carry it with us on our trip to Everest Base Camp which gave us extra peace of mind.||The rooms were wonderful in terms of being very large and spacious, spotlessly clean, tastefully designed, with a very large and comfortable bed, excellent shower pressure, with full bathroom amenities supplied, very comfortable slippers, plenty of bottles of purified water, and even an oxygen machine in case you were suffering from altitude sickness. We also had a complimetary fruit platter delivered to our room where the fruits were very fresh and sweet.||The breakfast buffet at the restaurant Social was wonderful. In addition to the buffet that featured both western and Asian breakfast options, you could also order ala carte breakfast choices that were freshly made to order and were delicious such as the freshly made chinese doughnuts with soy milk, smoked salmon eggs benedict, smoked salmon and avocado toast and some smoothies. The restaurant staff were very friendly, attentive and helpful but I would like to call out Ruth in particular. Ruth would greet us every morning during both of our stays, attend to us personally and really made us feel special. Her customer service skills are exceptional. ||We also had dinner at the restaurant and Ruth was also there and looked after us once again. Noting that at dinner we had two very delicious pasta dishes and I ticked off a bucket list item as the restaurant was featuring a yak rib burger which was soooo delicious with the meat being so tender and flavoursome. So thank you to the restaurant staff and Ruth in particular for looking after us so well. You really are an asset to the Marriott group and should be recognised for your excellent service.||We also enjoyed a few drinks and snacks with friends in the Tubo Bar during the night time which overlooks the wonderful St. Regis garden landscape, Lhasa city and the Potala Palace in the distance which is really mesmerising. The drinks are very reasonably priced and I also enjoyed yak ice cream which was also very delicious.||The resort also puts on a Fire Show with champagne on Friday evenings where the staff perform traditional Tibetan dances and songs and a fire ceremony and serve Champagne to the hotel guests. This was also a wonderful experience worth participating in if you are staying at the hotel on a Friday.||Overall, we had a memorable experience at St.Regis and it would be out absolute number 1 choice if we visit Lhasa in the future.||Thank you to the St.Regis Team and to Ruth for being one of our highlights of our Tibet trip.

Service is choppy with reception staff the worst. ||Requests to housekeeping for items like mouthwashes are promptly delivered and attitude from staff at restaurant during breakfast can be on-off depending if there are suited manager stationed. To be honest, another local hotel we stayed at in Nyingchi had better service than here. ||The property is huge and rooms are scattered across many buildings - we stayed for 3 nights over 2 different intervals and were given rooms in different buildings (never in the main building), and on our second stay for 2 nights, they wanted to give us a room in a building down the hill, which means that we have to track up the hill for breakfast every day. I requested for another room that does not require us to track up and down the hill as the city is 3500m above elevation and the lady at reception was actually quite rude to say that because “you guys booked the cheapest room so that’s only a few rooms left”. ||Nonetheless she gave us a room in the backyard on ground floor and we found the room to be actually better than our first room on the first stay despite the room being smaller. For one, the electrical switches in the this room were working, and the bathroom nightlight was also working. The switches in our first room for the 1-night stay was actually not working and the bathroom nightlight was broken - which man that if you want to go to the bathroom in the middle of the night, you have to turn on all the bathroom lights at once and that will create huge brightness throughout the whole room. ||We actually find lighting to be a problem in this hotel because there’s no way to have small lights turned on in the room. You either have multiple lights switched on, all at the same time, and the night light provided are so bright and scattered across the entire length of the wooden panel that the room still remains rather bright. The solution we found was to leave the cupboard doors ajar and use the lighting from these cupboards as a nightlight so one doesn’t trip in the middle of the night. ||The minibar has a can of local Tibetan beer and a can of local kombucha-like drink (that tasted weird) with two Nespresso pods and two teabags, and if you want more coffee or tea, you can just down the Butler service button. I tried asking for caffeine free chamomile teabags, but they said they don’t have it, and during breakfast, I also requested for either peppermint or caffeine free teas but they also say they don’t have any. ||we had breakfast included in our rate and service was prompt in delivering the items from the ala carte menu. Overall, I find the buffet spread to be very adequate. ||I have stayed in a few St Regis globally, and this will not be the best in terms of service, but in this city, there are very limited good international standard hotels, and other than this the only other international standard hotel is the aging Shangri La, so don’t expect extremely dedicated and attentive service here and just treat this St Regis as a normal business style hotel to manage expectations

An interesting hotel away from the shopping town. It’s name sold by itself.|The only issue I faced was the distance of room from the main lobby and dining facilities.|Due to the high altitude, it is indeed a challenge for me to walk the entire journey towards meals. As for quality and comfort, it is of top notch. All the facilities are complete except I need to know how to use those gadgets. Oxygen is available in the room. Comfort as it should be is of no question. |Good for business and corporate groups too.

We stayed at the St. Regis Lhasa for four nights. While the property was comfortable and the service was generally good, the overall experience didn’t quite feel like a true St. Regis. The luxury factor we’ve come to expect from the brand was missing.||Some elements of general etiquette and polish felt a little off-brand, and while the team was helpful, the level of refinement wasn’t on par with other St. Regis properties we’ve stayed at. It may be partly due to the unique context of operating in Tibet, but nonetheless, it didn’t fully deliver on the luxury promise.||That said, the hotel still offers a solid experience for Lhasa — elegant surroundings, attentive staff, and a sense of calm within the city. With a bit more focus on service training and brand standards, it has the potential to truly live up to the St. Regis name.

It’s definitely the best hotel in Lhasa, but not the St Regis 5* we are used to. First of all, majority of the staff do not speak nor understand English, only 2 persons could help to book the restaurants and order the room service meals. And a special thanks for the 2 of them. It was the first time that I was present to the room and anyone could tell me how the air conditioning works. But I’m on holidays and could handle it without worries. After a day tour on the beautiful palaces and temples, I really need a massage, but the spa was closed for renovation. I understand it, but they could provide an alternative service for the guests during works renovations, such as - room massage. The Chinese restaurant was super, I had almost all my meals there. The hotel has a beautiful decoration and a memorable view to the magnificent Potala Palace. I was very well assisted by the staff from boutique hotel shop, where I’ve bought a nice souvenir.

The hotel environment is comfortable and spacious, and the service is warm. Thanks to Jack for his help! His problem-solving ability is excellent! I will stay at St. Regis again when I go to Lhasa next time!